Cant Purchase

Hello,
Sorry to hear you are having issues. I heard FastSpring has some high volume issue. Please raise support ticket using the link below, use "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple tickets, that will make your ticket go back to the end of the line. Send once and wait. Tickets will be answered by the order they sent in.

I believe Support will contact FastSpring and somehow help with your issue.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

Hi Joe, has your issue been fixed? I'm also having the problem. I have tried many different ways like suggested by the support Team after I raised a ticket (firewall, IP address, VPN, different devices, etc.), but nothing works. I'm always getting the message : "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance." I really wanted to buy Object Desktop, but I guess I'll have to give up on this.

Hi! I have already raised a ticket and got a reply where the support team requested that I try what I mentioned above, but it didn't work out for me. I have tried from three different devices, inactivated anti-virus, firewall, etc. I even tried from my cell phone with data access (not WIFI to avoid going through my private network and use a different IP address). All this have not worked out for me. I don't see what else to work. It's the first time I'm experiencing a complicated purchase like this one. I'll pass on this one, but thanks for your reply.

Hello,

Would like to recommend to raise a new ticket and mentioned that previous advice given don't work for you. Hopefully there are other way that Support could suggest.

Thank you,

Basj,
Stardock Community Assistant