Start11 and WindowBlinds purchase error

from Stardock Forums

Exactly what it says on the tin. I've tried everything support told me to do-- yes, I have already sent a ticket and follow-up, do not ask me to do that again. I've tried different browsers, clearing cookies and cache and whatever else you want me to do. Support last emailed me last week saying they would whitelist me, and yet still no change, or any correspondence with me explaining the delay. Two weeks of attempting this purchase, and I get the same error on both, "We regret that your order could not be accepted, we appreciate your business," and on and on. There is nothing else on my end I can attempt. I cannot reiterate enough, please do not just tell me to send a support ticket. That has already been done, and they are useless.

accounts and activation help
5,546 views 6 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. If the result you get from what Support emailed it to you, not working, and you do not wish to raise support ticket again. Then, there is not much else you can try. Perhaps you can try purchase Start11 and Windowblinds via Steam.

Thank you.
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

So, no explanation on what's happening, or why? Not even proper English grammar? The fact that this is the "official" support is laughable!

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Reply #3 from Stardock Forums Top

I can't really check what happened to your purchase and since you don't wish to submit a new ticket on your issue. That the best I can do. Suggest a way out. But, if you wish more. I forwarded your issue to Support so they shed a light on your quarries.

Thank you,

Basj,
Stardock Community Assistant

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Reply #4 from Stardock Forums Top

Quoting basj, reply 3

I can't really check what happened to your purchase and since you don't wish to submit a new ticket on your issue. That the best I can do. Suggest a way out. But, if you wish more. I forwarded your issue to Support so they shed a light on your quarries.

Thank you,

Basj,
Stardock Community Assistant
End of basj's quote

With or without proper grammar, basj...imho, you're a remarkably patient, helpful, well mannered and lovely person.

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Reply #5 from Stardock Forums Top

Quoting DrJBHL, reply 4

With or without proper grammar, basj...imho, you're a remarkably patient, helpful, well mannered and lovely person.
End of DrJBHL's quote

Thank you Doc, well, I tried my best to help. Can't make everybody happy, specially those that might having a bad day. We all have one of those days, more often nowadays.

Thank you,

Basj,
Stardock Community Assistant

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Reply #6 from Stardock Forums Top

Hi TKCB,

Quoting TKCB, reply 2

So, no explanation on what's happening, or why?
End of TKCB's quote

Please follow through with the support ticket you have already placed.  Your questions have already been answered there, and my message for you has been waiting to assist with seeing this matter through. 

Your feedback and concerns are welcome and being taken seriously, but please know that your existing support ticket is the proper procedure for raising any issue related to purchasing.  There is no need to address this in the forum, and as such, I will be locking this thread.

Thank you,

Adam McGuinness
Stardock Customer Support Specialist