It stopped working

Stop Working

from Stardock Forums

We have a problem with the use of your software, we have had it for more than 5 years and we had not had problems, now it has stopped working correctly, we have it installed as primary in Windows 11 and secondary in Windows 10, we had not had problems, but now the primary computer always appears as off. We have changed the primary to the secondary and vice versa and the problem persists, that is, we have uninstalled Multiplicity from Windows 11 and in Win 10 we reinstalled it on each of the computers alternating between primary and secondary, and the one that is primary always marks as off regardless the windows. version of multiplicity. 3.6 Build 00105.kvm. Thanks

multiplicity
6,744 views 8 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. It has been working for the past 5 years. And recently it don't. What has changed? New hardware? New Windows updates?

Please review this guides and see if anything could help you. : https://forums.stardock.com/486104/multiplicity-support-faq

Thank you.
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello Basj, the truth is that there has not been any change in the hardware, and with respect to updates, the normal Windows ones. but he remembers that the problem happens regardless of the operating system, since we have set PC A as primary and PC B as secondary, and PC A was marked as disconnected. and when inverting it, that is, PC A as secondary and PC B as primary, the same thing happened in PC B, marking it as disconnected. That is to say that no matter which one is the primary one, it always shows it as disconnected. If you need a screenshot I can send it to you.

Thank you so much.

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Reply #4 from Stardock Forums Top

Stop Working
End of quote

Quoting jarribas, reply 2

the truth is that there has not been any change in the hardware, and with respect to updates, the normal Windows ones.
End of jarribas's quote

Many other things could have changed but the one we can be sure that has not is Multiplicity itself - something external changed to have it go from a working state to a 'disconnected' one.

What, if anything, changes after you work this document:

https://support.stardock.com/space/SHC/1287946260/Multiplicity+Connection+issues+101

Sean Drohan
Stardock Product Lifecycle Manager

Reply #5 from Stardock Forums Top

I'm having the same issue.  I tried re-installing multiplicity and there was no change.  The prime says it's still disconnected.  I'll try those things Sean Drohan suggested.

Reply #6 from Stardock Forums Top

Quoting Kraftmann, reply 5

I'm having the same issue.  I tried re-installing multiplicity and there was no change.  The prime says it's still disconnected.  I'll try those things Sean Drohan suggested.
End of Kraftmann's quote

99% of connection issues are discovered \ resolved there. 

Sean Drohan
Stardock Product Lifecycle Manager

Reply #7 from Stardock Forums Top

Seconding this issue. Worked absolutely fine for years, including on these two very machines. For a while now it hasn't, and today I tried to fix it, thorough troubleshooting, reinstalling entirely, nothing.

Windows 11 primary won't even open settings from the taskbar when clicking "Configure Multiplicity." Nothing.

Reply #8 from Stardock Forums Top

Quoting ledarsi, reply 7

Seconding this issue. Worked absolutely fine for years, including on these two very machines. For a while now it hasn't, and today I tried to fix it, thorough troubleshooting, reinstalling entirely, nothing.

Windows 11 primary won't even open settings from the taskbar when clicking "Configure Multiplicity." Nothing.
End of ledarsi's quote

For true connection issues, I will bet a paycheck you will eventually find the issue working that connection page... In my 11 years, I have never seen it not resolve a 'all of a sudden it does not connect' report. 

If it wont open the config at all, you have something else entirely going on... I would suggest a cleanboot...

https://support.stardock.com/space/SHC/1346601039/Multiplicity+Clean+Boot

Sean Drohan
Stardock Product Lifecycle Manager