WB11Config.exe crashes immediately

from Stardock Forums

`WB11Config.exe` is crashing. Looking in Event Viewer, I can see two errors:

Faulting application name: WB11Config.exe, version: 11.0.2.1, time stamp: 0x641a2a0d
Faulting module name: DWrite.dll, version: 10.0.22621.3235, time stamp: 0xd7371381
Exception code: 0xc0000005
Fault offset: 0x000b31ba
Faulting process id: 0x0x20F4
Faulting application start time: 0x0x1DA6E0A5A242F22
Faulting application path: C:\Program Files (x86)\Stardock\WindowBlinds\WB11Config.exe
Faulting module path: C:\Windows\SYSTEM32\DWrite.dll
Report Id: 0d97bbe3-0148-4583-b699-d520c202b2dd
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: WB11Config.exe, version: 11.0.2.1, time stamp: 0x641a2a0d
Faulting module name: KERNELBASE.dll, version: 10.0.22621.3235, time stamp: 0x67defb6c
Exception code: 0xc06d007e
Fault offset: 0x00149542
Faulting process id: 0x0x20F4
Faulting application start time: 0x0x1DA6E0A5A242F22
Faulting application path: C:\Program Files (x86)\Stardock\WindowBlinds\WB11Config.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 27a56b03-a26f-49e7-83cd-896037d0ffd1
Faulting package full name:
Faulting package-relative application ID:

The service appears to be fine, but the application is not. This is a fresh Stardock Windowblinds 11 install, and I've tried reinstalling a couple of times now.

I'm on version Window 11 22H2 with OS Build 22621.3235.

windowblinds
4,832 views 6 replies
Reply #1 from WinCustomize Forums Top

Waut3r, it may be possible that a internet glitch may have corrupted your download of Windowblinds, or else there may be a conflict with another piece of software on your system. Assuming that your pc works fine, Windows works fine, and all of your other software works fine, then that would rule out issues with the hard drive, power supply, motherboard, and so on. In the meantime, while you are waiting from a response from Stardock or a moderator here on this forum, I refer you to this post: 

 https://forums.stardock.com/515913/page/1/#3872225

This MAY or MIGHT be the what's causing your issue...

 

 

 

 

 

 

 

 

 

Reply #2 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Do you have ESET installed in your system?

Thank you,
Basj,
Stardock Community Assistant.

Elemental: Reforged
Reply #3 from Stardock Forums Top

I did a full uninstall and reinstall with Mullvad VPN switched off. No luck - same errors. I don't have ESET installed either.

Reply #4 from Stardock Forums Top

Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

Reply #5 from Stardock Forums Top

Purging and redownloading fixed it. Very strange!

Reply #6 from Stardock Forums Top

Great, glad it fixed.

Thank you,

Basj,
Stardock Community Assistant