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thomas-k
thomas-k
Join Date 09/2012
+4

Fences Support Link

February 26, 2024 6:08:40 AM from Stardock ForumsStardock Forums

Hello,

is there a German support?

I bought Fences 5 and today I get the message that the license has expired. Now do I realize that I had installed Fences 4.

I then installed Fences 5 and wanted to activate the tool. It says that the license has already been activated. But that can't be true, I don't have another computer where Fences 5 is installed.

fences
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thomas-k
basj
Join Date 03/2001
+1603 sdemployee
Reply #1 February 26, 2024 6:15:02 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please use this guide to review your activation and deactivate old activation. https://forums.stardock.com/486311/accounts-and-activation-support-faq#reviewactivations

Thanks
Basj,
Stardock Community Assistant.

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thomas-k
thomas-k
Join Date 09/2012
+4
Reply #2 February 26, 2024 6:44:38 AM
from Stardock ForumsStardock Forums

Thank you. But it's all far too complicated for me. English is not my mother language either. I need an e-mail address to contact support.

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thomas-k
basj
Join Date 03/2001
+1603 sdemployee
Reply #3 February 26, 2024 6:58:59 AM
from Stardock ForumsStardock Forums

Stardock do all technical support via Forum. Please try those easy steps mentioned in the guide. If that still fail, please raise support ticket using the link below, use the Ask a Question option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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thomas-k
thomas-k
Join Date 09/2012
+4
Reply #4 February 26, 2024 7:15:54 AM
from Stardock ForumsStardock Forums

Okay. Unfortunately, Fences 5 no longer uses the option to reactivate a license automatically.

I no longer have the PC on which I activated the license. That's why I can not deactivate the license anymore.

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thomas-k
basj
Join Date 03/2001
+1603 sdemployee
Reply #5 February 26, 2024 7:59:14 AM
from Stardock ForumsStardock Forums

Did you even go and check the link I post in Reply#1? In there are steps you can do to deactivate without need the old PC with you. Please try it.

Thank you,

Basj,
Stardock Community Assistant

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thomas-k
thomas-k
Join Date 09/2012
+4
Reply #6 February 26, 2024 8:24:32 AM
from Stardock ForumsStardock Forums

How to deactivate Stardock products

 

There may be times when you want to deactivate a Stardock product on one PC so you can activate it on another.

Stardock Website Deactivation

This method is especially useful if you had PC issues that prevented you from deactivating from within the app.

 

 

Thank you.  I may have found the right section. This allowed me to deactivate Fences 5.

 

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