Hello,

I had purchased a 5-pack of Start11 as a guest last year. Today, I was trying to use one of my licenses on a new laptop, but Start11 wasn't activating. I came to the Stardock website, and the site stated that the license number was purchased as a guest and that I could make an account to access it in my purchase history, etc (I'm paraphrasing).

I did so. Yes, it shows up in my purchase history, along with an older Star10 purchase.

However, I still cannot get my license to activate on my new machine. The first error I get is, "Email address is not valid for the product key," yet it's the one that I got in order to activate the product on my older PC, and I still have that e-mail in my e-mail client. If I try to activate my key using my account (which I just created, and again, my purchase history shows it listed), I get the following error, "Start11 is not associated with this account."

Any help would be appreciated, as I'd rather not purchase another key just to use what I previously paid for.

Thanks!