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zvit
zvit
Join Date 03/2010
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Icons half gone [SOLVED]

February 1, 2024 5:23:00 PM from Stardock ForumsStardock Forums

After upgrading from v1 to v2, as seen in the screenshot, 98% of the icons vanished. Clicking “refresh icons” didn't help. What to do?

 

stardock software start menu products
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zvit
basj
Join Date 03/2001
+1604 sdemployee
Reply #1 February 1, 2024 7:16:39 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Have you turn on this option.

Thanks
Basj,
Stardock Community Assistant.

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zvit
zvit
Join Date 03/2010
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Reply #2 February 1, 2024 8:33:11 PM
from Stardock ForumsStardock Forums

I have that one turned on, but not the one above it, as you do.

 

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zvit
zvit
Join Date 03/2010
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Reply #3 February 1, 2024 8:37:49 PM
from Stardock ForumsStardock Forums

fyi, it's not a Windows issue, because as seen in the screenshot below, when I disable Start11, the icons show fine. Please help, as there is no support email, and I will have to ask for a refund if this is not fixed.

 

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zvit
basj
Join Date 03/2001
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Reply #4 February 1, 2024 10:04:16 PM
from Stardock ForumsStardock Forums

Try uninstall Start11, don't remove setting. Reboot immediately, after uninstall finished. Re-download latest version again from your product page. Install it, reboot again, retest it and report back.

Thank you,

Basj,
Stardock Community Assistant

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zvit
zvit
Join Date 03/2010
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Reply #5 February 1, 2024 11:02:48 PM
from Stardock ForumsStardock Forums

Thanks, I'll do this tomorrow morning.

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zvit
zvit
Join Date 03/2010
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Reply #6 February 2, 2024 7:42:48 AM
from Stardock ForumsStardock Forums

Didn't work. This is what happened, and what I tried:

I noticed a ghost version 1.01 that Windows wouldn't uninstall (error with uninstaller):

 

 

So I used Revo Uninstaller to completely remove any trace of Start11 (I don't mind rebuilding the folders). Restarted. Reinstalled downloaded version 2. Restarted computer. Programs and features didn't have the ghost Start11 anymore. But surprisingly, my folders were still there! But the icon issue is still exists.

 

 

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zvit
zvit
Join Date 03/2010
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Reply #7 February 2, 2024 7:54:59 AM
from Stardock ForumsStardock Forums

Now I did an uninstallation while removing settings also. Restarted. Uninstalled traces using Revo. Restarted. Installed fresh. It still has the icon issue. It's weird that some icons show, and some don't.

 

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zvit
basj
Join Date 03/2001
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Reply #8 February 2, 2024 8:11:17 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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zvit
Neil Banfield
Join Date 04/2001
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Reply #9 February 2, 2024 8:16:44 AM
from Stardock ForumsStardock Forums

My gut is saying you have a corrupt icon cache which is stored per icon size. 

If you change the size of a given group (right click on it, pick appearance then icon style and pick a different size, does the icon then load ok?

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zvit
zvit
Join Date 03/2010
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Reply #10 February 2, 2024 8:22:55 AM
from Stardock ForumsStardock Forums

Being a software engineer myself, the icon cache was the first thing I attempted by deleting the IconCache.db and rebuilding the icon cache. Didn't work. I have weekly Macrium Reflect backups of my C drive. I am creating a backup now, and then I will restore to last week, when the issue wasn't present. I will then uninstall v1, and install v2 as you instructed, and will update if it worked. 

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zvit
zvit
Join Date 03/2010
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Reply #11 February 2, 2024 1:43:09 PM
from Stardock ForumsStardock Forums

UPDATE: Restoring computer to before I installed fixed the issue. Even after updating, the icons are fixed. I don't know what happened, but thank you all for your time.

 

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zvit
Neil Banfield
Join Date 04/2001
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Reply #12 February 2, 2024 3:50:38 PM
from Stardock ForumsStardock Forums

I think the answer is Windows is a funny beast sometimes.  Glad it is working now.

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