Problem installing Multiplicity 3.6 Build 105.km

Errors when running install file

from Stardock Forums

My old Windows 10 laptop (secondary) has been retired and I want to install multiplicity on the new laptop (secondary) running Windows 11. My primary is on a Windows 10 Desktop and has the same version of Multiplicity. I downloaded the installation file but when I ran it (as administrator). I got an error window stating "Unable to open archive file 5". When I click OK on this I get a new window stating: "Failed self extraction". The installation stops there. Gratefull if anyone knows how to resolve this.

P.S: Prior to the above I installed Multiplicity on my new laptop using an older copy of 3.6. This worked but I could'nt get my configuration to communicate with the primary and unistalled it. During this process there was an error stating that there was a file which could not be uninstalled (I failed to make a note of this) - I ignored this and proceeded as above. My local network seems to be working and I have two-way communication between both computers.

stardock software multiplicity
4,087 views 6 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

 

This is the snippet of my primary installation on my Windows 10 computer. The ipadress shown here does not match my secondary which is: 192.168.1.208. When I try to install Multiplicity on my secondary Windows 11 computer I get the following errors.

 

Could this have something to do with the fact that my license is for two computers and I still have Multiplicity on my old secondary? (no longer accessable from my local network).

John McWilliam

SoundPackager - Customize the Windows sound scheme
Reply #3 from Stardock Forums Top

I am sorry I can not help you on Multiplicity issue, I have forwarded your problem/question again to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

This has nothing to do with the setup.

Try downloading the installer again from your account page (deleting the old one you downloaded):

https://store.stardock.com/myaccount/products

Just double-click to install and reboot after. 

Sean Drohan
Stardock Product Lifecycle Manager

Reply #5 from Stardock Forums Top

This did the trick - thanks.

John McWilliam

Reply #6 from Stardock Forums Top

Quoting jsmcwilliam@gmail.com, reply 5

This did the trick - thanks.

John McWilliam
End of jsmcwilliam@gmail.com's quote

Pleased to read that; thanks for the update.

Sean Drohan
Stardock Product Lifecycle Manager