Activation issue after purchasing Start 11 V2 5pack upgrade

from Stardock Forums

I'm hoping someone can help me (I've circled the support site several times and I think this is the right place).

I recently purchased an upgrade to my Start 11 5-pack license. I installed everything on the first machine and everything is working great. When I went to set up the second machine, it will not take my license key (and email.. both are correct). I tried logging in. I don't have an offline file, so I had to select a 30 day license, BUT I would like to use the another license from the 5-pack that I own.

Thanks!

Jay Kimble

start menu products
1,422 views 5 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

You spelled your email address wrong when you 1st activated.  I have fixed it. Please try again.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #2 from Stardock Forums Top

It's still not working.. my email is a gmail.com address (with my first initial and my last name "kimble")

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Reply #3 from Stardock Forums Top

Quoting Yarps, reply 2

It's still not working.. my email is a gmail.com address (with my first initial and my last name "kimble")
End of Yarps's quote

Because you are now using the wrong key.  Please use the Start11v2 key supplied with your purchase:

Account page
https://store.stardock.com/myaccount/products

Email retrieval:
http://www.stardock.com/support/productkeyretrieval

Sean Drohan
Stardock Product Lifecycle Manager

Reply #5 from Stardock Forums Top
Quoting Yarps, reply 4
That worked.. I swear that was the key I was using.


Thanks again!

 

End of Yarps's quote

You are welcome.

Sean Drohan
Stardock Product Lifecycle Manager