Purchases not showing

Support not responding :(

from Stardock Forums

Hi,

I recently purchased an upgrade for start11 V2, but it doesn't show in my purchase history, and I cannot activate it

I have submitted 2 cases to support but didn't get a confirmation email or anything else (I checked junk mail)

The email address I provided was correct and does exist and work 

accounts and activation help
1,449 views 1 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant