Stuck in endless loop of trying to download file

from Stardock Forums

When having a folder portal that links to an online folder on BOX, i frequently get this issue:

On closing an MS word 365 document, it re-opens a Windows file download box giving me the option to open/save/cancel the file. 

No matter what option i chose, fences crashes and my desktop (windows 11) reverts to its non-fences running state.

If i re-open fences, it immediately re-opens the windows file download. Again, no matter what option I chose, it closes fences. 

The only option I can do at this point to break the cycle is to reset my system.

windows 11 fences loop file download
6,169 views 5 replies
Reply #2 from Stardock Forums Top

OS NameMicrosoft Windows 11 Home

Version10.0.22621 Build 22621

System ModelAMD X399 Liquid

System Typex64-based PC

System SKU1766976

ProcessorAMD Ryzen Threadripper 3970X 32-Core Processor, 3693 Mhz, 32 Core(s), 64 Logical Processor(s)

BIOS Version/DateAmerican Megatrends Inc. 1101, 05/06/2020

SMBIOS Version3.2

Embedded Controller Version255.255

BIOS ModeUEFI

BaseBoard ManufacturerASUSTeK COMPUTER INC.

BaseBoard ProductROG ZENITH II EXTREME ALPHA

BaseBoard VersionRev 1.xx

Hardware Abstraction LayerVersion = "10.0.22621.1413"

Installed Physical Memory (RAM)64.0 GB

Total Physical Memory63.9 GB

Available Physical Memory49.9 GB

Total Virtual Memory67.9 GB

Available Virtual Memory49.8 GB

Page File Space4.00 GB

 

There is no crash report that i can find.

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Reply #3 from Stardock Forums Top

Need to know your Fences version too. Also use Windows own "Winver.exe" to get full Windows version number.

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Fences version is 4.10

Windows is 22H2 (OS Build 22621.1848)

Reply #5 from Stardock Forums Top

Please try purge and reinstall steps as mention here : [Link]. Just make sure to download the latest version (Fences V4.19 Beta) from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.