Not remembering icon locations, resizing windows randomly

from Stardock Forums

Hello, 

Is this the main way to reach support? Posting on a forum? Is there no email I can reach out to or is this literally the only way?

Anyway I'm sure lots of people have faced this but it doesn't appear to be fixed. For maybe the first few days, Fences worked normally and remembered the locations of my icons. Now it just throws my icons around randomly. It also randomly resizes my fences! 

 

I'm on the latest update on windows 11. 

fences
58,497 views 47 replies
Reply #2 from Stardock Forums Top


Is this the main way to reach support? Posting on a forum? Is there no email I can reach out to or is this literally the only way?
End of quote
I can assure you that this is a fairly large community with lots of people connected to Stardock one way or the other and many, many experienced customers/users ready to help 24/7 that would beat e-mail based support any time.

Offworld Trading Company
Reply #4 from Stardock Forums Top

Please, need more details, steps on how to recreate your issue on our end so we can actually see how the issue happen. Also, please post a video showing us the issue, upload it to a video sharing site like youtube and post its link here.

Thank you,

Basj,
Stardock Community Assistant

Reply #5 from Stardock Forums Top

To reproduce, install fences and don't set any sorting. Arrange icons how you want. After some time and usually after restarting the computer, the icons will assume a random order.

 

What would you like video of please? Be specific.

Reply #6 from Stardock Forums Top

So its happen after restarting. Screenshots of what was before and what after restart would help.

Thank you,

Basj,
Stardock Community Assistant

Reply #8 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I can not reproduce your issue on my system. Need to know more on this.

  1. You on Fences V3 or V4? also, need its full version number.
  2. The issue happen on Normal Fences or Portal Fences?
  3. And, looking at your screenshots. Are those moved up icons ie. "Adobe Illustrator" and "Topaz Photo AI" is recently used?

Thanks
Basj,
Stardock Community Assistant.

Reply #9 from Stardock Forums Top

The icons aren't recently used. I have it set to not use any sorting so I can arrange the icons how I want. it's on v4.10. The screenshot is a normal fence. I don't know if it's happening for portal fences.

 

Also this is happening https://i.imgur.com/tb4EqOl.png

Reply #10 from Stardock Forums Top

Please try purge and reinstall steps as mention here : [Link]. Just make sure to download the version mention in this post. https://forums.stardock.com/517370/get;3881371. Reboot after the purge. Install and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

Reply #12 from Stardock Forums Top

Hello,

I don't get it. I don't see any issue from those two last screenshots. Which area you're referring to?

Thank you,

Basj,
Stardock Community Assistant

Reply #14 from Stardock Forums Top

On the unreadable text, are you on HDR enable monitor? If you do, try disable HDR and see if it resolve the issue.

Thank you,

Basj,
Stardock Community Assistant

Reply #15 from Stardock Forums Top

That was it! But what can I do about the icons moving around? The 4.11 version didn't help :/

 

Reply #18 from Stardock Forums Top

Once the cleanboot is done, test it if the issue still there. If not, re-enable those disabled application one at the time and retest. Repeat until you found the app that causing the issue. If all application enabled yet, the issue does not reappear. Than you're all set. It might just be issue on your original admin account.

Thank you,

Basj,
Stardock Community Assistant

Reply #19 from Stardock Forums Top

I tried but none of the applications caused it to happen again. it happens whenever I restart the computer

Reply #20 from Stardock Forums Top

it also randomly resizes the fences, which I have sized so that exactly that number of icons fits. it will randomly cause fences to shrink a little making less icons fit and ruining the layout again

 

Reply #21 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #22 from Stardock Forums Top

Are you using multiple monitors or remote desktop? Sounds like your resolution is changing often

 

Paul Scroggins
Associate Technical Support Analyst

Reply #23 from Stardock Forums Top

I use a lg c1 connected directly to my gpu with an hdmi cable. I thought fences would automatically restore the layout if the resolution changed?

 

Reply #24 from Stardock Forums Top

it's still happening. why can't I lock in a specific order? You would think that would be one of the most basic pieces of functionality. someone help me with this. This support is absolutely horrid