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rbeidl
rbeidl
Join Date 01/2013
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Order issues

2 years, instead of 2 licenses for 1 year each

March 20, 2023 4:55:57 PM from Stardock ForumsStardock Forums

I used to have 2 licenses, which you deactivated and NEVER responded to my support requests.  I hope your service is better today.  I wanted TWO licenses for 2 computers, and choose quantity 2.  Unfortunately you gave me 1 license for 24 months.  How do I fix that?

Richard

object desktop
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rbeidl
basj
Join Date 03/2001
+1048 sdemployee
Reply #1 March 20, 2023 8:37:00 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. If you purchase Object Desktop pack. It come with 5 active activation for all the software (except Multiplicity, only 1 activation for it) that come with that pack. Which mean, for example, you can activate Fences on 5 computer and another 5 for Windowblinds etc etc. All this activation will use only one key. And Object Desktop is 12 months subscription base. So if you pay for two that will be 24 months subscription.

Please read here for more information on Object Desktop: https://forums.stardock.com/486310/object-desktop-support-faq#objectdesktop


Basj,
Stardock Community Assistant.

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rbeidl
rbeidl
Join Date 01/2013
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Reply #2 March 22, 2023 1:28:22 PM
from Stardock ForumsStardock Forums

Awesome.  That's perfect.  I LOVE Object Desktop!  I assume the version I bought IS the pack you are mentioning?

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rbeidl
basj
Join Date 03/2001
+1048 sdemployee
Reply #3 March 22, 2023 8:48:02 PM
from Stardock ForumsStardock Forums

Yes, if you purchased this one. https://www.stardock.com/products/odnt/.

Thank you,

Basj,
Stardock Community Assistant

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rbeidl
rbeidl
Join Date 01/2013
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Reply #4 March 23, 2023 9:58:41 AM
from Stardock ForumsStardock Forums

PERFECT, thanks.

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rbeidl
rbeidl
Join Date 01/2013
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Reply #5 March 24, 2023 2:36:04 PM
from Stardock ForumsStardock Forums

One last thing.  My login remains xxxx@xxxxxx.com.  I changed that companies name 6 years ago.  I have emailed several times asking it to be changed, but gotten zero response. This is the first time I've actually gotten good service, so thanks.

My email is xxxxx@xxxx.com (edited out)

Can my account be updated?  At some point I will not even recall this email address, and we will drop that domain name and the emails won't get forwarded.  Can we change this?

Richard

Note: Please do not publish your private email in public forum

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rbeidl
basj
Join Date 03/2001
+1048 sdemployee
Reply #6 March 24, 2023 8:45:55 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the email change option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14 

Thanks
Basj,
Stardock Community Assistant

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