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4rtz1z
4rtz1z
Join Date 02/2021
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Excel Print Dialog Bug

July 20, 2022 5:09:26 AM from Stardock ForumsStardock Forums

I've been suffering this when using Msft Excel with Groupy being enabled, it's not persistent but quite frequently happened, which make it kinda annoying, why ? because i work with big size excel files which need times to be opened, I used to fix it with closing and reopening excel windows so the Printer Choosing Dialog will work after that.

But recently i just found out that disabling Groupy fixed the "unable to choose other printer", more detailed just see my video attachment.

The issue i've experienced is with any Windows version from Windows 10 20H2 to Windows 11 21H2 (Insider) and any version of Msft Office

Currently i'm on Windows 11 (Build 22622.436)

VIDEO

groupy
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pelaird
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basj
Join Date 03/2001
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Reply #1 July 20, 2022 6:21:38 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Does the issue goes away is you set not to have Excel show groupy tab when open?

Thanks
Basj,
Stardock Community Assistant.

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4rtz1z
pelaird
Join Date 12/2018
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Reply #2 July 20, 2022 7:09:49 AM
from Stardock ForumsStardock Forums

I also have this issue with Excel. I have always thought it was just a bug with Excel. I already had Excel added to the "Application exclusions," so that doesn't seem to help. I will test this theory and report back.

Windows 10 build 19044.1862; Groupy ver. 1.5

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pelaird
Join Date 12/2018
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Reply #3 July 20, 2022 7:24:56 AM
from Stardock ForumsStardock Forums

After testing, I can confirm that Groupy is indeed causing the inability to change printers in Excel.

I opened Groupy and turned it off. I then opened an Excel spreadsheet that I knew would require changing the printer from the default to my wide format printer. I was able to change the printer in the print dialog box without issue.

I opened Groupy and turned it back on. I then opened another Excel spreadsheet which would require changing the printer and it would not work until I closed Excel and reopened the spreadsheet.

This is very strange! As I said, I have Excel in the "Application exclusions."

Windows 10 build 19044.1862; Groupy ver. 1.5

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4rtz1z
basj
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Reply #4 July 20, 2022 8:00:02 AM
from Stardock ForumsStardock Forums

Thank you, I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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pelaird
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Reply #5 July 20, 2022 9:11:35 AM
from Stardock ForumsStardock Forums

I wanted to add that this issue is not affecting other Office 365 apps. I have tested Word, PowerPoint, OneNote, and Outlook.

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pelaird
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Reply #6 July 20, 2022 9:25:22 AM
from Stardock ForumsStardock Forums


But recently i just found out that disabling Groupy fixed the "unable to choose other printer"

This is a great find! How did you figure this out? I have been dealing with this issue for at least a year or two.

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4rtz1z
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Reply #7 July 20, 2022 10:03:37 AM
from Stardock ForumsStardock Forums

Quoting pelaird,
reply 6
This is a great find! How did you figure this out? I have been dealing with this issue for at least a year or two. 

first i just have thought maybe other programs or addins is affecting this, then i tried fresh install windows and only ms office and groupy, and TADA!!!, that's how i found that groupy is the the one that affecting this.

Quoting pelaird,
reply 5

I wanted to add that this issue is not affecting other Office 365 apps. I have tested Word, PowerPoint, OneNote, and Outlook.

yep me too, only Excel

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pelaird
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Reply #8 July 20, 2022 11:47:12 AM
from Stardock ForumsStardock Forums

Okay, to summarize:

* Groupy 1.5 seems to be affecting the Microsoft Excel print dialog preventing changing the printer in the drop down.

* We know this is happening on both Windows 10 build 19044.1862 and Windows 11 (Build 22622.436).

* We know it doesn't matter if Excel is listed in the "Application exclusions."

* We know it doesn't seem to affect Microsoft Word, PowerPoint, OneNote, or Outlook.

* We know that the issue exists on a fresh install of Windows with only Microsoft Office 365 and Groupy installed.

* We know that this has been an issue for at least a couple of years.

See the VIDEO link in the initial post.

Thanks ahead of time for any fix for this issue.

 

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AzDude
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Reply #9 July 20, 2022 12:20:22 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report ( once more )  to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

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TPScroggins
Join Date 03/2022
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Reply #10 July 21, 2022 4:24:29 PM
from Stardock ForumsStardock Forums

Hello All,

Thank you for the information and the nice summary, I have logged this issue with the developers.

Internal Reference:

ODNT-4178

Paul Scroggins
Associate Technical Support Analyst

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4rtz1z
4rtz1z
Join Date 02/2021
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Reply #11 August 4, 2022 4:25:02 AM
from Stardock ForumsStardock Forums

Quoting TPScroggins,
reply 10

Hello All,

Thank you for the information and the nice summary, I have logged this issue with the developers.

Internal Reference:

ODNT-4178

Paul Scroggins
Associate Technical Support Analyst


any progress ?

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pelaird
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Reply #12 August 4, 2022 7:46:11 AM
from Stardock ForumsStardock Forums

Quoting 4rtz1z,
reply 11

any progress ?

From Neil Banfield on July 29 in the "Is Groupy Dead?" post; https://forums.stardock.com/513615/page/1/#3859775

"Groupy is next in the queue once we have a WB11 beta out there."

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pelaird
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Reply #13 May 14, 2023 8:14:55 AM
from Stardock ForumsStardock Forums

This bug appears to have been fixed in Groupy2 Ver. 2 Beta1. Thanks for fixing this nagging bug.

Windows 10 - 19045.3030

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