how to see secondary computer?

from Stardock Forums

Am configured to connect to the 2nd computer using KVM mode. All I get when trying to connect to the 2nd computer is a blank gray screen (from which the 1st (primary) computer cannot recover without a hard reset). In other words, this product does not appear to work at all. Any ideas please?

multiplicity
4,684 views 6 replies
Reply #2 from Stardock Forums Top

Thanks for the reply. The suggested help page (thread) had no relevant information. I can see a mouse cursor when switching to secondary, but the screen is gray (and my computer is in terminal limbo). I'm sharing the same monitor/keyboard/mouse on both computers using a hardware KVM switch. The screen is large (3840x2160).

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Reply #3 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #4 from Stardock Forums Top

Quoting consumer5, reply 2

Thanks for the reply. The suggested help page (thread) had no relevant information. I can see a mouse cursor when switching to secondary, but the screen is gray (and my computer is in terminal limbo). I'm sharing the same monitor/keyboard/mouse on both computers using a hardware KVM switch. The screen is large (3840x2160).
End of consumer5's quote

Please see:

https://forums.stardock.com/489366/page/1/#3844579

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

Thanks for the reply, but huh? What does the response mean? The monitor I'm using is connected via HDMI. Oh, and adapter switches (such as recommended) seldom work. I wonder why they are even sold.

Reply #6 from Stardock Forums Top

Quoting consumer5, reply 5

Thanks for the reply, but huh? What does the response mean? The monitor I'm using is connected via HDMI. Oh, and adapter switches (such as recommended) seldom work. I wonder why they are even sold.
End of consumer5's quote

They have worked for many and not just for MP - headless (what I thought you might have) PCs cause headaches for a variety of remote management software including Window's own RDP.

If that is not applicable, that you actually do have a monitor connected, this is what you would need to review:

Sean Drohan
Stardock Product Lifecycle Manager