Spacemonger activation failure

from Stardock Forums

Hi

I am having an issue activating Spacemonger on Windows 11. I have confirmed that my activation key is valid and I am using the correct email address.

The error I get is:

Unable to activate SpaceMonger. Please try again or contact support. (Error code: -11)

 

Does anyone have any ideas as to what is causing this?

Cheers

Lee

stardock software
8,292 views 7 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I tried install and activate spacemonger on my Windows 11 syatem and it work. So, I am not sure it don,t work on your system. I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thanks

Basj,
Stardock Community Assistant

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Reply #2 from Stardock Forums Top

Hi Lee,

If you have not already, could you give the Stardock Account activate method a try?

 

Paul Scroggins

Associate Technical Support Analyst

Start11 - Customize the Start Menu and Taskbar in Windows 10/11.
Reply #4 from Stardock Forums Top

Hi

Any further thoughts on this. I have paid for license that I cannot use.

TIA

Reply #5 from Stardock Forums Top

Have you try deactivate old activation and try activation again?

Thank you,

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

Hi there

Do you know how I would do this? One original license is on a machine that doesn't exist any more. 

Actually the second license is brand new and has never been activated. I get the error if I try to use either of these license.

Cheers

Lee

Reply #7 from Stardock Forums Top

I post a link above on how to deactivate old activation. (reply#5) Anyway, here it is again : https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct.

As for new license not activating. Usually there is an error/typo when entering Email address while buying. You can raise support ticket using link below, use the product not receive option. Include all information details on your purchase there and Support will help you from there. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket since that will only confuse the system. Send once and wait. Ticket will be answer on first come first serve bases.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thank you,

Basj,
Stardock Community Assistant