activation heck with object dock

from Stardock Forums

On march 6 2022 I purchased Objectdock for 4.99 1 license

which I used on my desktop pc well it crashed a few days ago and I cant unactivate it from the desktop pc.

 

when I log into my stardock account and go to my downloads its not in the list and I am unable to find and use the ? button to deactivate it from the pc.

If I go to order history I can see it and the order date is March 6 2022

I can download the software  and the product keystatus.cvs and a receipt.

But the program will not activate.

 

today I purchased objectdesktop

and the serial for that one does not activate objectdock but then no one ever said it would tho cause it was not in the list of included softwares

if I try to activate it with my stardock account it says objectdock is not associated with this account.

The emailed serial worked when I first got it but it doesn't work any more.

what the heck is going on?

 

 

 

 

object dock objectdock
5,793 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Look like an account issue. Please raise a support ticket using the link below, use the product not receive option. Include all information details on your purchase in there and Support will help you from there. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket since that will only confuse the system. Send once and wait. Ticket will be answer on first come first serve bases.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks

Basj,

Stardock Community Assistant.

 

Reply #2 from Stardock Forums Top

This was customer supports response

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Hi shadow121678,

Sorry to hear you are having trouble.

I have merged your accounts together (There was a number missing from your email address on the Object Dock order). You should now have access to your product at:

http://www.stardock.com/support/productkeyretrieval

Please let me know whether this resolves your problem or if you have any additional questions.

Paul Scroggins
Associate Technical Support Analyst

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and yes it resolved my problem thanks alot Paul & Basj

Star Control: Origins
Reply #3 from Stardock Forums Top

Great, glad to help.

Thank you,

Basj,
Stardock Community Assistant