please help my licence doesnt work - stardock not replying to emails - phone doesnt work

Hello,

Sorry to hear you are having issues. Please raise a support ticket using the link below, use the product not receive option. Include all information details on your purchase there and Support will help you from there. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket since that will only confuse the system. Send once and wait. Ticket will be answer on first come first serve bases.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks

Basj,

Stardock Community Assistant.

hi - i still havent received a response...has this company closed? i have sent a support ticket per your instruction....but nothing...

Hello,

Sorry to hear you are having issues.

Explain please a little more of your issue .

What product and version do you have a Lic. for ?

what product does your Lic. not work for ?

What version of Windows are you using 

 

AzDude
Stardock Community Assistant

Hi there, answers below:

 

1. I have licence for Fences 3. I disactived on pc as i needed to format.

2.  Afer i formatted, i download Fences 4 (as there was no Fences 3 available)

3. I am using windows 10 enterprise 

Hello,

Sorry to hear you are having issues.

Fences4 is an upgrade not an update and requires a new Lic. purchase .

Check this link https://www.stardock.com/products/fences/download

 

 

AzDude
Stardock Community Assistant

Ok so i cant download Fences 3 and need to download fences 4 and purchase new key?

If you have bought Fences 3, you can download it from your account page and install it. For Fences 4 you will get a discount if you choose to buy it when logged in if you click on upgrade.

Thanks.

 

Link to fences 3 installer file no longer available... i got this from an initial email sent to me when i bought the program... where else can i download?

https://cdn.stardock.us/downloads/public/software/fences/Fences-fs-setup_sd.exe

 

That is not the correct link for a purcased version of Fences but the link is for an old trial version of Fences 3 and not supposed to work anymore. As mentioned above, the download should be there on your account page or you must have purchased using another e-mail (different account).

BTW, what is your ticket number so that I can push it to Support? Did you send in multiple ticket?

Thank you,

Basj,
Stardock Community Assistant

thanks this is my ticket number: 

SSN-27234 SD-Support - license key not working also - i cannot find any download link for fences 3 when looking at my account...

 

I have forward your number to Support.

Thank you,

Basj,
Stardock Community Assistant

hi i still havent received any response from stardock ?

I forward your ticket number again to Support. You patience is highly appreciate.

Thank you,

Basj,
Stardock Community Assistant

Hello,

It took longer than it would have to answer your ticket because you responded a few times prior to us doing so (we sort by last activity).

You spelled your email address wrong, I have fixed it.

Sean Drohan
Stardock Product Lifecycle Manager