Start11 multiple licences

from Stardock Forums

I upgraded my Start10 licence to Start11 recently and while my account page says the software key is valid for multiple licences, attempting to install it on a second machine gave me a message stating that only a single installation was permitted.  I definitely had Start10 installed on two separate machines with the same key previously, so did the upgrade remove one of the licences?

accounts and activation help
3,362 views 5 replies
Reply #2 from Stardock Forums Top

I recently purchased an additional license which is evidenced by the [2] next to the product key, but when I view the list of activated machines it says I have 2 current activations out of 1 total (it's a single license key). I have also had Start 11 on the second machine flag up that the license has been deactivated and needs reactivating, whereupon I have to remove it from the list within my account, and then reactivate it.

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Reply #3 from Stardock Forums Top

Quoting SceneGG, reply 2

I recently purchased an additional license which is evidenced by the [2] next to the product key, but when I view the list of activated machines it says I have 2 current activations out of 1 total (it's a single license key). I have also had Start 11 on the second machine flag up that the license has been deactivated and needs reactivating, whereupon I have to remove it from the list within my account, and then reactivate it.
End of SceneGG's quote

Hello,
Sorry to hear you are having issues. Please raise a support ticket using the link below. Include all the details on your purchase including additional license purchase and you issues. Support will help you from there.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks
Basj,
Stardock Community Assistant.