@JanOscar: Tried all that before the first ticket. No luck.
@AzDude: So my first ticket goes to the back of the line because I submitted a second ticket? That makes no sense. And, as I said, my trial expires in just 3 days. I can't afford to wait.
Of course, I could always just keep creating new accounts using new email addresses to get new 30-day trials…
Maybe the problem was with your method of payment , if you paid with Paypal
then your Paypal address would be used if it's different than your account address.
If you do get a response from your ticket and still have an issue post your SSN#
back here and we can try to follow up .