Upgrade authorization issue

from Stardock Forums

I bought a start10 before, but now only one device can be activated after the upgrade. I would like to ask if there is a preferential way to upgrade to 5 licenses activated by Start11?

stardock software
11,347 views 18 replies
Reply #1 from Stardock Forums Top

I am an old user of yours. Both start8 and start10 can activate 5 pcs at the same time. Why does it become a single pc activated after this upgrade? Why? This is too unfair.

Reply #2 from Stardock Forums Top

Hello,

Yes, only one license per pc, this can be seen in Stardock EULA : More on it here : https://forums.stardock.com/486311/accounts-and-activation-support-faq#pcinstalls. There is an option to purchase Start11 for 5 activation as seen on Start11 product page : 

 

Thanks
Basj,
Stardock Community Assistant.

Ashes of the Singularity II
Reply #4 from Stardock Forums Top

Hello,

I believe, that is because, Stardock do not enforce the 1 pc per license for Start10, yet.

Thank you,

Basj,
Stardock Community Assistant

Reply #5 from Stardock Forums Top

My rights have been violated, why can't I upgrade as it is?  Can I complain about this?

Reply #6 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Also please refer to this post : https://forums.stardock.com/506553/start11-upgrade-faq

Basj,
Stardock Community Assistant

+1 Loading…
Reply #7 from Stardock Forums Top

Apparently you should read EULA's. Here is a real one for a different product called gamestation. This is not a stardock product.

Gamestation EULA stated

By placing an order via this Web site on the first day of the fourth month of the year 2010 Anno Domini, you agree to grant Us a non-transferable option to claim, for now and for ever more, your immortal soul. Should We wish to exercise this option, you agree to surrender your immortal soul, and any claim you may have on it, within 5 (five) working days of receiving written notification from gamesation.co.uk or one of its duly authorized minions.

We reserve the right to serve such notice in 6 (six) foot high letters of fire, however we can accept no liability for any loss or damage caused by such an act. If you a) do not believe you have an immortal soul, b) have already given it to another party, or c) do not wish to grant Us such a license, please click the link below to nullify this sub-clause and proceed with your transaction.

Reply #8 from Stardock Forums Top

On a serious note, I would like to request an upgrade option on the 5 license option so users can choose to upgrade to 5 licenses at a discount

Reply #10 from Stardock Forums Top

Quoting vikong, reply 9

Can I upgrade to a 5 pc license now?
End of vikong's quote

I believe you can ask for refund on the single license and than do the 5 pc license purchase. For refund, you can raise support ticket here.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thank you,

Basj,
Stardock Community Assistant

Reply #11 from Stardock Forums Top

No, I bought start10 before. After you started selling start11, I saw that there was an upgrade option, but I could only upgrade to 1pc instead of the number of pcs I upgraded from start8 to start10. I hope there is an option to upgrade to 5pc. You have not responded positively to me. I think your 5pc upgrade to 1pc method is very inhumane, and it is not a normal business's approach to old users. I hope there is an explanation. If you are bullying customers, there is no way but to force us not to use your products.

Reply #12 from Stardock Forums Top

Please raise a support ticket using the link given above, raise you issue there. Post your ticket number here. Support will help you from there.

Thank you,

Basj,
Stardock Community Assistant

Reply #14 from Stardock Forums Top

Hello,
I have forward your Ticket number to Stardock Support Team for their assistance. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #15 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting PhoenixRising1, reply 8

On a serious note, I would like to request an upgrade option on the 5 license option so users can choose to upgrade to 5 licenses at a discount
End of PhoenixRising1's quote

The 5 pack, that is already heavily discounted so there is no 'upgrade' pricing for it:

https://www.stardock.com/products/start11/download

Quoting vikong, reply 11

No, I bought start10 before. After you started selling start11, I saw that there was an upgrade option, but I could only upgrade to 1pc instead of the number of pcs I upgraded from start8 to start10. I hope there is an option to upgrade to 5pc. You have not responded positively to me. I think your 5pc upgrade to 1pc method is very inhumane, and it is not a normal business's approach to old users. I hope there is an explanation. If you are bullying customers, there is no way but to force us not to use your products.
End of vikong's quote

The upgrade options are indeed spelled out here:

https://forums.stardock.com/506553/start11-upgrade-faq

One can get a single license at a perpetual discount forever using the 'Upgrade' option or purchase the 5 pack (again, heavily discounted) to have 1 key with 5 concurrent activations on it.

Sean Drohan
Stardock Support Manager

 

Reply #16 from Stardock Forums Top

Can I refund the 1pc license?  How about buying a 5pc license?  My 5pc license is enough.

Reply #17 from Stardock Forums Top

Quoting vikong, reply 16

Can I refund the 1pc license?  How about buying a 5pc license?  My 5pc license is enough.
End of vikong's quote

Update you ticket with your requests and it will be answered soon.

Sean Drohan
Stardock Support Manager