Unable to update

I am unable to update to the latest version of Fences.  I have Version 3.0.9.11 and when I try to install a later version, I get the message that the unistall executable file is already in use.  However, there is no uninstall.exe on my computer!  Stardock have said that this is the only way to get help, so any help would be greatly appreciated.  Many thanks. John

6,858 views 5 replies
Reply #1 Top

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mentioned here: [link]. Just make sure to redownload the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.


Basj,
Stardock Community Assistant.

Reply #3 Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #4 Top

Hello,

Sorry to hear you are having trouble.

Stop Fences from loading in Startup:

Reboot.

Delete the folder:

C:\Program Files (x86)\Stardock\Fences

Reinstall as directed.

Sean Drohan
Stardock Support Manager