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hi
fences has no problem but when it comes to folder portal my problem is that color of the icon names are all dark so that I can not see them. When I try to take a screenshot to show this situation to you, I can not, because the moment I choose them they become white !!!!
Hello,
I have forwarded your report to the Stardock support team for their review and recommendations.
Please keep an eye on this thread for any updates.
We really do appreciate your feedback, thanks.
Hello,
Sorry to hear you are having issues.
Need some info please
Windows version ( full numbered version use winver.exe for that )
Fences version ?
Can you make a video of the issue and post here please .
AzDude
Stardock Community Assistant
Hi Thanks for the reply
Windows 10 version 21H1 OS build 19043.1266
Stardock Fences version 3.1.3.3
Hello,
Sorry to hear you are having issues. I believe this is know issue on HDR enable monitor. Please try disable HDR and see if it help.
Basj,
Stardock Community Assistant.
yes you are right it is fixed after HDR disabled. thanks
but why not fences and just folder portal icons ?
can it be fixed by a bug fix ?
This is known issue, hopefully it get resolve on the next update.
Thank you,
Basj,
Stardock Community Assistant
will my version 3.1.3.3 get updated ? when I click this button will I be able to get this update?
That is current latest version. I believe you will get notification when a new update arrive.
Thank you,
Basj,
Stardock Community Assistant
Hi I updated but this problem still continue when Windows O.S HDR is enabled.
I am using Fences V4 now and the issue no longer appear on my pc.
Thank you,
Basj,
Stardock Community Assistant
I have version 3 and no intention to buy version 4, there must be a bug fix for version3
Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Basj,
Stardock Community Assistant
I am afraid that Fences 3 will not be updated for this issue.
Sean Drohan
Stardock Support Manager
Dear I was an R&D center leader and I know very well software business & development, I really think that you are not in a good way. Can you please tell me what is the "End of Support" date for Version 3 ? I understand when you commercially launch version 4 you do not sell version3 anymore(End of Sales) but stopping bug fixing of previous version is not something correct for software business your older branch has to continue until your predefined EOS date. According to me your case is worst than this situation: Windows HDR function is there since very longtime I think this bug exists since long time, I informed you on 11th October 2021 (please check this thread older conversations above) your support member answers it on 12th October in a good way but now you tell me that it will not be solved ... At least more than 2 months you knew this bug and do nothing but just wait , fix it in new version. I suggest you to consider revising your support and maintenance system.
I understand your frustration but Fences did not change to see that HDR issue, Windows did. At some point, a development decision needed to be made to continue to update Fences 3 or forge ahead with all resources invested in Fences 4 - such choices all developers are faced with.
That said, if you install Fences 4 (you can use the trial if you like), do you still see the issue?
https://www.stardock.com/products/fences/download-trial
Sean Drohan
Stardock Support Manager
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