1 secondary computer not found (appears offline) using pro version with 5 slaves

from Stardock Forums

My setup:

all machines running windows 10 pro

master running version 21H1

slaves that have no issues running version 20H2

slave with problems running version 21H1 (surface pro 7)

all using OS build 19042.1237

all machines are hardwired through ethernet

all installs of multiplicity are up to date (v. 3.57 build 00103.kvmpro)

all firewalls and internet settings to private.

computer names and passwords are verified and entered correctly.

 

My problem:

about 1/3 of the times I start my machines multiplicity will fail to recognize and connect to the surface pro 7. That machine will remain greyed out on the dashboard. Restarts don't seem to affect it, but leaving the machines running for 30 to 40 minutes usually rectifies the problem (not always). This is a problem that hasn't always been an issue.... this combination of machines worked flawlessly for months then began to pop up about a month ago. The issue seemed to lessen when I unselected "allow this computer to send the screen contents to another computer (KVM mode)" but it has come back and now is unaffected no matter the status of this option.

I have removed the problem computer from the array and added it again, still no change.

 

multiplicity
5,216 views 4 replies
Reply #1 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top


all firewalls and internet settings to private.
End of quote

As a test, for the PC in question - turn the firewall off, for all network types (private, public, etc).

Sean Drohan
Stardock Support Manager

Sins of a Solar Empire II
Reply #3 from Stardock Forums Top

firewall is turned off... no change in the issue. 

I turned it back on and still no change.... 

I have found the following (possible) discrepancy:

 

On master computer:

on slave problem computer:

 

those two ip addresses don't jive.... how do i manually change the ip address within multiplicity?

 

Thanks for the help!

Reply #4 from Stardock Forums Top

Quoting mBernatz, reply 3

I have found the following (possible) discrepancy:
End of mBernatz's quote

Dont add by hostname, add (it back) via the IP, example:

Sean Drohan
Stardock Support Manager