"No movement on my support tickets."
Sorry, I can only go on the information you posted, ie 'tickets' [plural]..
When more than one is posted the latter [or newest] replaces the first as the former is deemed redundant with salient/current information enclosed in the latter or newest [if more than two].
If you could actually continue to respond to your own thread you may have a better outcome with the issue you are having.
This thread actually is in regards to a different subject/problem...