Fences suddenly not working

Hello,

Sorry to hear you are having issues.

Do this please.

Make sure in your Fences app Enable Fences is checked

and also in Task Manager make sure both Fences are enabled 

Once they are both checked Enabled REBOOT your PC.

See images below .

If you still don't see your Fences after Rebooting your PC

Check your snapshots in the Fences app and Restore a Snapshot .

Then Reboot .

After all that's done Report back here if that worked for you or if you 

need further help . 

See image below

AzDude
Stardock Community Assistant

Thank you for your support and help,

i do all you suggest, everything's is enabled. but still not working.

even i try to dele the Fences and re-install again.

it still show the same message.

Hello,

Would you do this PURGE: https://forums.stardock.com/486084/fences-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot , test and report back , please .

AzDude
Stardock Community Assistant

update:

i dele the Object Desktop and the Fences, restart the computer. and re install it again.

the Fences can work a while and it can function,

but when i click back to the previous folder on Fences. it shut down and show the same message again.

DO reply #3

yes, i just follow your suggestion,

do the PURGE, reboot and reinstall the latest version.

it can work a while, but when i click back to the previous folder on Fences, it shut down and show the same message again.

thankyou very much for your help.

Hello,
Sorry to hear you are having issues. Can we know more on your system.

1. Windows version. Please use Windows Winver.exe for full version numbers.
2. Fences version.
3. Antivirus or security software installed.

Thanks
Basj,
Stardock Community Assistant.

below image for your information,

thankyou very much for  your help.

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Is this a Fences folder portal?

If so, there is a rather detailed test that we would like you to perform.

In that folder - let's call it folder A, create a new folder called 'temp'. Place all the files from folder A into it.

In a small group - say 5 files at a time - move them from temp to folder A again. Test that the Fences Folder Portal does \ does not crash.

Once you have found the file that is crashing the Fences Folder Portal, what is it, what are the characteristics of it (web link, Network shortcut, etc)?

Thanks for the report, effort, and time.

Sean Drohan
Stardock Support Manager 

i will try it tomorrow,

and i just record a video about the crash problem,

please see here: video 

basically all the folder inside is some photoshop or ai file, jpg and pdf etc..

as you can see its not crash by moving file, it's crash by click back to the previous folder.

( its not every folder will crash, some folder is ok click back to the previous, but some will crash)

see if it can help.

and i will do your suggestion tomorrow.

Thank you very much.

hi,

i try what you suggest, move all file from "folder A" to "temp" but there are no crash, 

and i found one more button it's make Fences crash,

(my windows is in chinese, i guess this button in engish is "Allow browsing")

so when i click this button, it crash and show the message.

every time show the message i need reinstall the Fences.

see if it help for solve the problem,

Thankyou.

I could not reproduce what you were seeing:

https://cdn.stardock.us/support/uploads/2021-09-28_09-31-17.mp4

My thought is still that one folder you are navigating to has something in it that is causing Fences to crash.  As you have seen in your own video you posted, you can navigate folder portals fine, it just seems when you get to a certain one, it blows up.  What is in that folder - what is unique about the files in it?

Sean Drohan
Stardock Support Manager

please see the below image and i show you all the files in my folder,

there are all is jpg /png / psd / ai / AE / pdf and no other format file.

some files i didn't show inside but also is just jpg / pdf / ai

i see you also using chinese window on the video

can you read chinese? 

It will be more convenient for us to talk in Chinese

Thankyou very much.

I do not speak \ read Chinese but if you can read English, and change your PC language to it (English), it would be a good test to see if under it if it still crashes.   If it does not, then we can look more at why it might be under Chinese. 

Sean Drohan
Stardock Support Manager

sorry i cannot change my PC in english, because it's already have many software installed.

as what u see it my folder,

Did you find the cause of the crash?

thanks.

Changing the language will not change how any software you have works or looks permanently - it will only do it for the duration you have it applied (the other language).

Sean Drohan
Stardock Support Manager

i have change my PC language to english,

and try what you suggest before.

it's still crash.

so what i need to do next?

To the OP, this problem has been reported in  several threads.  Don't have a solution but apparently it's not resolved.  I have uninstalled fences for now.

One thing that I didn't mention in the previous thread is that I think this started with me after a Win 10 update right before or after 3.13 was released.

did the reinstall, uninstall, purge thing again and still had the same problem.  I'm convinced the Win 10 update broke fences.  Especially in light of the fact so many posts in the fences forum recently are about this issue.

Fences has lots of installs - were it systemic, we would be getting crushed right now - we are not (thank God 😉).

That is not to say it is insignificant, it's just more local to the users we think - some setting or third party app. 

For all with the issue, if you do a clean boot (yes, its a pain to do), do you still see the issue?

https://forums.stardock.com/486084/fences-support-faq#cleanboot

Sean Drohan
Stardock Support Manager

i do the clean boot but i am not sure am i do it right or not,

i hide the Microsoft services and disable all the 3 party Services, restart the computer,

but still can't use Fences, it still show the message in clean boot mode.

what can i do next? 

or i do the wrong way?

Thanks.

i follow the step to clean boot and it still crash,

https://forums.stardock.com/486084/fences-support-faq#cleanboot

what can i do?

just want to report.

I reinstalled the old version of Fences_3.09.

After a few days, there is no "Fences has detected that Explorer was not closed Properly Error Message" situation so far.

For anyone still seeing this, we REALLY need someone to use this to help us resolve it:

https://forums.stardock.com/486084/fences-support-faq#ExtendedCrashReporting

It should also trigger a 'BugSplat' us where you can enter your email address.  Please enter the one you are posting here with when you reply with the zip and we will look that up as well.

Thank you for your help and patience.

Sean Drohan
Stardock Support Manager