E-mail change confirmation not being sent?

from Stardock Forums

I tried to change my account e-mail address on https://www.stardock.com/accounts/accountinfo, which claimed it would send a confirmation message.  I tried it about an hour ago, and again about 5 minutes later, but haven't seen a message.  The old and new addresses are both active and handled by gmail.  I checked my spam folder.

Something wrong with the e-mail gateway?

 

5,631 views 8 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Did you use this link to change your email addy https://www.stardock.com/accounts/registrations/

make sure your logged into your account.

 

 


AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

I only have one account.  No need to transfer registrations between accounts.  The existing account just has a very old e-mail address, which I want to update.

I got an e-mail notification of your reply to this forum (sent to the current/old address), so that much is working.

 

Groupy 2 - Organize multiple applications into grouped tabs on your Windows desktop
Reply #3 from Stardock Forums Top

That was not to change account but to update to the new email address from

the old email address , so if you made the change on the link I posted your

account will now have your right email address .

So make sure All your account info is up to date https://store.stardock.com/myaccount

so all your keys/Lic. work .

Reply #4 from Stardock Forums Top

Hmm.  The page I see when I follow the link you posted says, in part:

"Source Account

This is the account that you are moving registrations from. You will no longer have any registrations left in this account once you complete this process.

Destination Account

This is the account that you will use from now on. Your other account will not have any registrations once you complete this process."

That certainly implies that multiple accounts are involved.  I neither have nor want an "other account".

The link I posted (https://www.stardock.com/accounts/accountinfo) is a simple account maintenance page, and has a section that says:

"Change Email Address"

with a field to type in the new e-mail address (twice).  This seems to be exactly what I want to do.  However, after typing in the new e-mail address and clicking "Update", it tells me that I will need to confirm the new address via a link sent by e-mail.  No such e-mail has arrived.

I believe I'm on the right part of the site.  It just doesn't seem to be working.

 

+1 Loading…
Reply #6 from Stardock Forums Top

Interesting.  While I don't have an *account* for the new address, I do have a *purchase* (of Fences) associated with the new address.  So maybe that's getting in the way.

I used the link you posted earlier to move the purchases from the "new" address to the account associated with the "old" address.  (Going the other way didn't work, because there's no stardock account there.)

I figured this out by using https://www.stardock.com/support/product-key-retrieval to retrieve product keys from the "new" address.

I imagine something in the e-mail change system got confused by the presence of an existing non-account address.  I still can't change my e-mail address with the account info page, so that might require manual intervention.

 

Reply #7 from WinCustomize Forums Top

That's why you need to submit the ticket to support as I said ,

that's the to get your account up to date .