Everything lost after latest update !! (2nd time)

from Stardock Forums

Hello,

a couple of weeks ago, I had lost all my fences when updating and now, with the new update, same issue: all my fences are lost. My backups are useless since it doesn't work anyway when putting the files back into Fences folder ! (exact same issue as last time)

VERY annoying. I'm a bit fed up with this !

Can't you make an update program that works fine ?!!

I have to reinstall it and recreate all my fences, for the 2nd time !!!

fences
6,340 views 5 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. It is best if you could post your issue on the Fences 3.13 Release Issue Report Thread : https://forums.stardock.com/506116,

Anyway, Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/486084/fences-support-faq#reinstalling. Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.


Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I've re-posted the topic in the Report Thread as mentionned.

As I said, re-installation works fine. It's just that it shouldn't happen ! The update is so called because you normally don't have to do a fresh install each time the software is updated, right ?

Fences - Organize your desktop icons today!
Reply #3 from Stardock Forums Top

Are your snapshots still there I had a similar loss of fences on the last upgrade but went into fences menu and my snapshots were there and I just loaded that morning's snapshot and all was well.

Reply #4 from Stardock Forums Top

Yes I tried that and it is not working nothing is working now with the new update are they going to fix this

I uninstall and reinstall millions of times now I am sad and crying

Reply #5 from Stardock Forums Top

Quoting WolfDrache, reply 4

Yes I tried that and it is not working nothing is working now with the new update are they going to fix this

I uninstall and reinstall millions of times now I am sad and crying
End of WolfDrache's quote

Hello,
Sorry to hear you are having issues. Uninstall and reinstall is different than Purge reinstall. Have you try it as I mentioned above in reply#1.

Thanks
Basj,
Stardock Community Assistant.