update downloaded but cannot install

Today Fences informed me of a new vesrsion and downloaded it for me. (3.09. However when I try to install it, it says a file cannot be accessed, to close all other uninstallers and retry.

Only there is no other installer running. So how can I update my Fences to the new version?

9,911 views 9 replies
Reply #1 Top

Hello,

Would you do this PURGE:https://forums.stardock.com/486084/fences-support-faq#reinstalling

Reboot and ReInstall the latest version from your account which is 3.1.0.5 https://store.stardock.com/myaccount/products/

Reboot test and report back please.

 

AzDude
Stardock Community Assistant

Reply #2 Top

This seems to mean that I have to purge all that I have done with Fences from my system.

Is there no better way? At the moment I do not find this a very workable solution.

Reply #3 Top

a Purge does not remove your Fences your snapshots remind also .

Reply #4 Top

If it doesn't I'm willing to try. Will update the results.

Reply #5 Top

I have exactly the same problem - and have run your PURGE, but even after rebooting and downloading the 3.1 software again, I get the same message (and I've lost my fences!). HELP!

John Edwards (UK)

Reply #6 Top

@johnedwards1 thank you for the heads-up!!

Now I will wait with doing the PURGE for Stardock to tell us why this happened to you. And what to do about it, or to prevent it.

I am not so certain the update is absolutely necessary, and not willing to risk it now.

Reply #7 Top

I'm hoping for an URGENT response from Stardock......

Reply #9 Top

Hello,

Just an FYI that Fences 3.12 Beta was released today.

For all the details, please see:

https://forums.stardock.com/506115

We are very much looking forward to your feedback there.

Thanks,

 


AzDude
Stardock Community Assistant