Fences 3.09 causes Windows File Explorer (explorer.exe) thread to hang and use 100% cpu

from Stardock Forums

As described in the title: Fences 3.09 causes Windows File Explorer thread to hang. This happens intermittendly, approximately once or twice a month. My Windows system becomes very sluggish and some programs stop responding at all until I manually killed Windows File Explorer and restart it.

This is on a Windows 10 20H2 (OS Build 19042.985) system, x64 bit. It also happened on previous versions of Windows (certainly on Windows 10 20H1).

I'm not exacte sure WHEN this issue happens, but it is related to me connecting an external monitor to my system, possibly together with Google Chrome (90.0.4430.212 (Official Build) (64-bit) (cohort: Stable)) running hardware accelerated graphics. It certainly doesn't happen every time I connect an external display, but sometimes this happens.

I have recorded a number of stack traces. Below is one of them, showing it is the DesktopDock64.dll module (file version 3.0.9.11) at the GetResolutionFingerprint + 0x43652 location, handling a Windows Message, where the bug is triggered. I can provide additional traces if necessary.

Regards,

Beat Nideröst

beat.niderost@outlook.com

fences
5,947 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Just going to comment that I am having the same or a very similar issue, but worse. Fences frequently hangs and crashes, multiple times per day. Same windows 10 build as above.  Recovers once explorer restarts itself (in my case, the system automatically recognizes explorer is not responding and it goes from there. My system is a desktop used with multiple displays routinely, so hard for me to say if it is associated with that at all.

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Reply #3 from Stardock Forums Top

Quoting alexmacbr, reply 2

Just going to comment that I am having the same or a very similar issue, but worse. Fences frequently hangs and crashes, multiple times per day. Same windows 10 build as above.  Recovers once explorer restarts itself (in my case, the system automatically recognizes explorer is not responding and it goes from there. My system is a desktop used with multiple displays routinely, so hard for me to say if it is associated with that at all.
End of alexmacbr's quote

Hello,
Sorry to hear you are having issues. Have you tried purge and reinstall steps as mentioned here:  https://forums.stardock.com/486084/fences-support-faq#reinstalling. Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

But, if you already did. Please list down what you already done to troubleshoot your issue.

Thank you,

Basj,
Stardock Community Assistant