I have some questions

from Stardock Forums

I am thinking about buying windowsbliends for 2 PC's Is the 10$ for one key or is it a subscription? Or do I pay 20$ and never pay again?

5,108 views 10 replies
Reply #1 from Stardock Forums Top

Hello,
For Individual license purchase, it is yours for life. It is not a subscription. So for two license it will be $20 for life. But do know that: 

With the individual license, incremental upgrades (Fences 2.0, 2.1, etc) are offered with most Stardock software at no charge. Version upgrades however (Fences 2 -> Fences 3) are usually paid upgrades. (From here: https://forums.stardock.com/486310/object-desktop-support-faq#objectdesktop)

So for Windowblinds case it will be free update for V10.87 and above. And it should be a paid upgrade when Windowblinds move to V11.XX

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Is this company a ripoff scam or what? I have tried repeatedly to get a product activation code for Fences 3 for a while now. key and it came on the screen and then was gone before I could write it down. they have told me to go here: http://www.stardock.com/support/productkeyretrieval but all I get is an "account lookup failure"They charged me $10 and have not sent me this product code or given me a way to retrieve it? How can I get a human being on the phone. they won't answer the damn phone!! 

Siege of Centauri
Reply #4 from Stardock Forums Top

I did and have not gotten a response that will resolve the issue. SSN-9710 is the ticket number. I paid for fences 3 product and did not get a product key from someone called Sean Drohan jira@stardock.atlassian.net. I have sent pictures of the error and asked repeatedly for help. I have called and pushed enough buttons on their phone line to leave a voicemail. still no help! a  lot of work for a $10 product. or maybe that is the way they operate. pay for a low-cost product then make it so hard to get the product so people give up I guess. I'm about fed up with this company and will be spending a lot of time until it gets fixed with a refund for my trouble.

 

Reply #5 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #6 from Stardock Forums Top

they keep telling me to go to the  http://www.stardock.com/support/productkeyretrieval which doesn't recognize the only email address I would have used. this is absolutely ridiculous. They won't answer the damn phone. there has to be at least one human being at this company. otherwise, I have to assume this is a scam. I am willing to do a lot of work to track down scammers even for $10 at this point. really pissed off

Reply #7 from Stardock Forums Top

Quoting chilemeyer, reply 6

they keep telling me to go to the  http://www.stardock.com/support/productkeyretrieval which doesn't recognize the only email address I would have used. this is absolutely ridiculous. They won't answer the damn phone. there has to be at least one human being at this company. otherwise, I have to assume this is a scam. I am willing to do a lot of work to track down scammers even for $10 at this point. really pissed off
End of chilemeyer's quote

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #8 from Stardock Forums Top

Quoting chilemeyer, reply 4

I did and have not gotten a response that will resolve the issue. SSN-9710 is the ticket number.
End of chilemeyer's quote

I answered that ticket as well as the 2nd one you created.

Quoting chilemeyer, reply 6

they keep telling me to go to the  http://www.stardock.com/support/productkeyretrieval which doesn't recognize the only email address I would have used. this is absolutely ridiculous.
End of chilemeyer's quote

That is not the only thing you were given.  Please review ticket SSN-10103 again as I specifically detail what the issue is.

Sean Drohan
Stardock Support Manager

Reply #9 from Stardock Forums Top

as far as I can tell you asked a question but did not solve the issue. If I haven't gotten the product key then I am not understanding why your company doesn't answer the phone or help resolve the issue? Not only do I still want the key but I want a refund for all my troubles as well. seems like a good product but the customer service here is horrible. Where is the product key I paid for?

can someone just pick up the phone and call me like a human being for christs sake?!

Do not post your phone number on a public forum - Admin

 

 

Reply #10 from Stardock Forums Top

Quoting chilemeyer, reply 9

as far as I can tell you asked a question but did not solve the issue. If I haven't gotten the product key then I am not understanding why your company doesn't answer the phone or help resolve the issue? Not only do I still want the key but I want a refund for all my troubles as well. seems like a good product but the customer service here is horrible. Where is the product key I paid for?

can someone just pick up the phone and call me like a human being for christs sake?!

Do not post your phone number on a public forum - Admin 
End of chilemeyer's quote

Your issue will be addressed in your ticket as this is an account \ purchase item.

Sean Drohan
Stardock Support Manager