Black blank screen in Windows Server 2019 at logon

from Stardock Forums

I have been using Start8 with Windows Server 2012 (Standard) for a number of years and it accomplished what I wanted and expected it to do, I recently updated this server to Windows Server 2019 (Standard) and decided to try Start 10 on this device, it seemed to work fine for a few weeks and then all of a sudden it came up with a Blank Black screen after any logon, all other functions seemed to work fine. Tried rebooting , still the same thing, I uninstalled Start10 and my screen came back to normal. Anybody have any ideas or clues as to this problem or should I go back to Start8?

start10
12,652 views 7 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #2 from Stardock Forums Top


I have been using Start8 with Windows Server 2012 (Standard) for a number of years and it accomplished what I wanted and expected it to do, I recently updated this server to Windows Server 2019 (Standard) and decided to try Start 10 on this device, it seemed to work fine for a few weeks and then all of a sudden it came up with a Blank Black screen after any logon, all other functions seemed to work fine. Tried rebooting , still the same thing, I uninstalled Start10 and my screen came back to normal. Anybody have any ideas or clues as to this problem or should I go back to Start8?
End of quote

If you reinstall Start10, does it still happen?

Sean Drohan
Stardock Support Manager

Groupy 2 - Organize multiple applications into grouped tabs on your Windows desktop
Reply #4 from Stardock Forums Top

If you set the Start10 service to manual:

Reboot, then start the service, what happens?

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

hello  exact same issue.  Windows 10, running fine until yesterday.  Black screen /white pointer.   Remote Start 10, boots fine.  Reinstall, black screen/pointer

Reply #7 from Stardock Forums Top

Mike,

Please follow the instructions I provided here:

https://forums.stardock.com/504852/get;3806069

Sean Drohan
Stardock Support Manager