Cursor stuck on Secondary

from Stardock Forums

I have a Primary with 2 Monitors and Secondary with 3 monitors. When transitioning from Primary to the Secondary, it works fine but then transitioning back to the primary does not. I can no longer control the Primary. If I shutdown and restart the Secondary then the cursor will return to the Primary. I can try the transition to the Secondary again and it works but then transitioning back to Primary does not work again.

Primary is a desktop and Secondary is a desktop. Both are connected via ethernet cable to same switch on same subnet. Both have latest Windows updates and hardware drivers. Firewalls are disabled and Antivirus has exceptions configured for MP. Running latest release of MP 3.55 as well. It is configured for seamless operation.

We have 11 other setups with this same configuration and there are no issues. ONLY on this one setup.

multiplicity
3,933 views 4 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Need to know full Windows version , use winver.exe for that info

Multiplicity version ?

 


AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Windows 1909 build 18363.1441

MP version 3.55 Build 00101.kvm

 

Other setups are using MP 3.5 Build 00096.kvm

Elemental: Reforged
Reply #3 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

It is likely:

A firewall issue

The Secondary is not configured on the grid correctly \ wrong monitor is set as 'main'

MP is being told to restrict it:

Please also see:

https://forums.stardock.com/486104/multiplicity-support-faq#mousestuck

https://forums.stardock.com/486104/multiplicity-support-faq#movemousesecondary

In particular, the port fix.

Sean Drohan
Stardock Support Manager