move application to a new machine

from Stardock Forums
Back in 2016, I ordered the Start10 Software and installed it on a Win10 machine. 
 
Unfortunately, this machine is now permanently offline and cannot be re-connected to the internet.

I need to reinstall this application on a new machine. 
 
Do I need to deactivate the license so that it can be moved to the new machine?

Or can I just install on new machine straight away, using the original Product Key.
 
Any special instructions. 

In advance, thank you!
start10
13,772 views 5 replies
Reply #1 from Stardock Forums Top

Hello,
You can deactivate your old activation before activate on the new system using this guide : https://forums.stardock.com/486311/Accounts-and-Activation-Support-FAQ#deactivateproduct. Try it and let us know if you still need assistance.

Thanks
Basj,
Stardock Community Assistant.

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Reply #2 from Stardock Forums Top

thank you, i think that worked!

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Great, glad it worked.

Thank you,

Basj,
Stardock Community Assistant

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Reply #4 from Stardock Forums Top

Quoting galelauk, reply 4

I had exactly the same problem, though I bought a win7 machine already with Start 10 Software, is it possible to transfer this software to my computer?
End of galelauk's quote

If you already purchased Start10, you can use the link I provided above and deactivate on old activation and reactivate on your other computer. If not, and the software came with the computer, than you need to talk to that computer seller on possibility to transfer those account to you. And you will need to raise a support ticket using the link below.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thank you,

Basj,
Stardock Community Assistant