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Makalos
Makalos
Join Date 01/2021
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Epic Game store: DLC suddenly stopped working

January 26, 2021 6:06:49 PM from Galactic Civilizations III ForumsGalactic Civilizations III Forums

My apologies if there was another thread concerning this (tried searching for it)

I got galactic civ 3 free from epic and bought 3 DLC along with it (Revenge of the Snathi,Mercernaries and intrigue) all worked well for 5 hours. I saved the game and came back to it an hour later and it kept saying the DLC are not installed.

I tried reinstalling the game,the DLC, even tried the verify option,tried changing folder nameetc etc and reinstalled the epic launcher just in case just incase and nothing works.

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Makalos
enterthehole
Join Date 02/2013
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Reply #1 January 26, 2021 6:54:50 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I have exactly the same issue. Got Gal civ 3 free on Epic, proceeded to buy every one of the DLC (apart from the soundtrack). Played for 3 hours yesterday and now today I cant even load my saves as it says I dont have the DLC installed. Everything re-installed, purged toggled in Epic and retoggled (to download again). Please fix this ASAP as I really wanted to play this game and if the DLC wont work Ill have to refund which I really dont want to do.

 

 

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SchismNavigator
Join Date 06/2012
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Reply #2 January 26, 2021 6:56:03 PM
from Stardock Games ForumsStardock Games Forums

Sorry to hear you are experiencing this. This sounds like it's an Epic-client specific issue so I am not sure if we have a solution for it yet. It sounds like you have already tried a few obvious fixes, have you also tried running Epic/GC3 under admin since we know that has fixed some permissions issues.

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enterthehole
Join Date 02/2013
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Reply #3 January 26, 2021 7:14:46 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Ahhh! Running the .exe as an administrator directly from the install directory worked! (note: it did nothing when running the Epic launcher as admin). 

 

Thanks for the fast and working solution : -)

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Wolfang83
Join Date 01/2021
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Reply #4 January 27, 2021 8:31:15 AM
from Stardock ForumsStardock Forums

Hi I have the same issue, and :

I tried to run the Epic Launcher as administrator: Nothing happened, the DLC still not work.

 

I tried to run the GC3 Launcher as administrator: didn't even shows the races of villains and Heroes.

 

These are my DLCs:

 

I tried to reinstall, wipe GC3 registers from windows, reinstall epic, nothing worked.

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Makalos
Makalos
Join Date 01/2021
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Reply #5 January 27, 2021 9:08:01 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting SchismNavigator,
reply 2

Sorry to hear you are experiencing this. This sounds like it's an Epic-client specific issue so I am not sure if we have a solution for it yet. It sounds like you have already tried a few obvious fixes, have you also tried running Epic/GC3 under admin since we know that has fixed some permissions issues.

 

Unfortunatly this has not worked in my case, i guess i will wait for a possible future fix, thank you for the reply

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DerekPaxton
Join Date 03/2003
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Reply #6 January 27, 2021 10:07:31 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Looking into it now. Sorry for the inconvenience. I'll post back when we know more.

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DerekPaxton
Join Date 03/2003
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Reply #7 January 27, 2021 10:26:04 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

We found the issue and we will be updating the Epic build with the fix shortly. Thank you for reporting it. Sorry for the inconvenience.

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PalaceUntouched
Join Date 01/2021
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Reply #8 January 27, 2021 11:15:18 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Ah that's good to hear, I have had this issue all day so I'm hoping the update comes out soon

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DerekPaxton
Join Date 03/2003
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Reply #9 January 27, 2021 11:15:54 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

The game is updated with the fix. Please let me know if you continue to see the issue.

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Wolfang83
Join Date 01/2021
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Reply #10 January 27, 2021 2:18:20 PM
from Stardock ForumsStardock Forums

It's working for me.

Thx for the fix

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PalaceUntouched
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Reply #11 January 27, 2021 2:24:33 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Same for me, thanks for the quick work  

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DerekPaxton
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Reply #12 January 27, 2021 4:29:10 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Great to hear guys, sorry for the inconvenience.

+1
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Makalos
Makalos
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Reply #13 January 28, 2021 8:57:57 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

all is good now, thank you very much .

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