Does not run on Windows 10 Pro 64 bit

from Stardock Forums

I installed the product and it comes up, showing a screen, the icon a swirl.  Then it shuts off.  No error.  No window.

Anyone have a fix?

36,595 views 20 replies
Reply #1 from WinCustomize Forums Top

What doesn't run? Which software?

Reply #2 from Stardock Forums Top

The Object Desktop.  Latest version, just purchased about a week ago.  Everything else in the bundle works fine.

Sins of a Solar Empire II
Reply #3 from WinCustomize Forums Top

Object Desktop is a collection of different software, not a software itself. Did you mean ObjectDock? 

Reply #4 from WinCustomize Forums Top

Guessing he means Object Desktop Manager, but just a guess.

 

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Reply #6 from WinCustomize Forums Top

You could try right click, run as admin.

 

Or right click, properties, compatibility tab. Try settings there.

Reply #7 from Stardock Forums Top

Tried that several times.  It starts, a form is displayed, the cursor spins as if loading, and it all goes away.

Reply #8 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Have you tried uninstall, re-download the ODM installer from your account, reinstall, reboot the system and retest it?

Thanks
Basj,
Stardock Community Assistant.

Reply #9 from Stardock Forums Top

Yes, I have done so.  I have tried Windows 7/8/Vista compatibility, running as Admin, etc.
Here's my hardware list:

--------[ AIDA64 Extreme ]----------------------------------------------------------------------------------------------

    Version                                           AIDA64 v6.32.5600
    Benchmark Module                                  4.5.841.8-x64
    Homepage                                          http://www.aida64.com/
    Report Type                                       Report Wizard
    Computer                                          OZ
    Generator                                         Charles
    Operating System                                  Microsoft Windows 10 Pro 10.0.18363.1256 (Win10 19H2 [1909] November 2019 Update)
    Date                                              2021-01-07
    Time                                              07:27


--------[ Summary ]-----------------------------------------------------------------------------------------------------

    Computer:
      Computer Type                                     ACPI x64-based PC
      Operating System                                  Microsoft Windows 10 Pro
      OS Service Pack                                   -
      Internet Explorer                                 11.1198.18362.0 (IE 11.0.220)
      Edge                                              44.18362.449.0
      DirectX                                           DirectX 12.0
      Computer Name                                     OZ
      User Name                                         Charles
      Logon Domain                                      Oz
      Date / Time                                       2021-01-07 / 07:27

    Motherboard:
      CPU Type                                          HexaCore AMD Phenom II X6 1055T, 3315 MHz (16.5 x 201)
      Motherboard Name                                  Gigabyte GA-880GM-USB3 v1  (2 PCI, 1 PCI-E x1, 1 PCI-E x16, 4 DDR3 DIMM, Audio, Video, Gigabit LAN, IEEE-1394)
      Motherboard Chipset                               AMD 880G, AMD K10
      System Memory                                     8192 MB  (DDR3 SDRAM)
      DIMM1: SuperTalent SUPERTALENT                    2 GB DDR3-1333 DDR3 SDRAM  (10-9-9-24 @ 666 MHz)  (9-9-9-24 @ 666 MHz)  (8-8-8-22 @ 592 MHz)  (7-7-7-19 @ 518 MHz)  (6-6-6-16 @ 444 MHz)
      DIMM2: SuperTalent SUPERTALENT                    2 GB DDR3-1333 DDR3 SDRAM  (10-9-9-24 @ 666 MHz)  (9-9-9-24 @ 666 MHz)  (8-8-8-22 @ 592 MHz)  (7-7-7-19 @ 518 MHz)  (6-6-6-16 @ 444 MHz)
      DIMM3: SuperTalent SUPERTALENT                    2 GB DDR3-1333 DDR3 SDRAM  (10-9-9-24 @ 666 MHz)  (9-9-9-24 @ 666 MHz)  (8-8-8-22 @ 592 MHz)  (7-7-7-19 @ 518 MHz)  (6-6-6-16 @ 444 MHz)
      DIMM4: SuperTalent SUPERTALENT                    2 GB DDR3-1333 DDR3 SDRAM  (10-9-9-24 @ 666 MHz)  (9-9-9-24 @ 666 MHz)  (8-8-8-22 @ 592 MHz)  (7-7-7-19 @ 518 MHz)  (6-6-6-16 @ 444 MHz)
      BIOS Type                                         Award Modular (03/24/10)
      Communication Port                                Communications Port (COM1)

    Display:
      Video Adapter                                     GeForce GT 730  (4 GB)
      Video Adapter                                     GeForce GT 730  (4 GB)
      3D Accelerator                                    nVIDIA GeForce GT 730
      Monitor                                           Generic PnP Monitor [NoDB]  (1CR03015JP)

    Multimedia:
      Audio Adapter                                     nVIDIA GF108 HDMI/DP @ nVIDIA GF108 - High Definition Audio Controller
      Audio Adapter                                     nVIDIA GF108 HDMI/DP @ nVIDIA GF108 - High Definition Audio Controller
      Audio Adapter                                     nVIDIA GF108 HDMI/DP @ nVIDIA GF108 - High Definition Audio Controller
      Audio Adapter                                     nVIDIA GF108 HDMI/DP @ nVIDIA GF108 - High Definition Audio Controller
      Audio Adapter                                     Realtek ALC892 @ ATI SB750 - High Definition Audio Controller

    Storage:
      IDE Controller                                    AMD PCI IDE Controller
      IDE Controller                                    Standard SATA AHCI Controller
      Storage Controller                                Microsoft Storage Spaces Controller
      Storage Controller                                Xvdd SCSI Miniport
      Disk Drive                                        Hitachi HDS722020ALA330  (2 TB, 7200 RPM, SATA-II)
      Disk Drive                                        Samsung SSD 870 QVO 2TB  (2000 GB, SATA-III)
      Disk Drive                                        WDC WD20EZAZ-00GGJB0  (1863 GB)
      Optical Drive                                     HL-DT-ST BD-RE  WH10LS30 USB Device  (10x/2x/10x BD-RE)
      Optical Drive                                     HL-DT-ST DVDRAM GP10NB20 USB Device  (DVD+R9:6x, DVD-R9:6x, DVD+RW:8x/8x, DVD-RW:8x/6x, DVD-RAM:5x, DVD-ROM:8x, CD:24x/24x/24x DVD+RW/DVD-RW/DVD-RAM)
      SMART Hard Disks Status                           OK

    Partitions:
      C: (NTFS)                                         1757.4 GB (591.5 GB free)
      D: (NTFS)                                         1863.0 GB (1347.6 GB free)
      E: (NTFS)                                         99 MB (61 MB free)
      F: (NTFS)                                         1863.0 GB (1256.1 GB free)
      J: (NTFS)                                         105.1 GB (83.7 GB free)
      Total Size                                        5588.6 GB (3279.0 GB free)
Reply #10 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #12 from Stardock Forums Top

Quoting worker17, reply 11

Thank you.
End of worker17's quote

Are you trying this on a work PC?  The logs here are showing that your PC does not like how we are encrypting the data.

There is always the option to get the apps from your account page:

https://store.stardock.com/myaccount/products

Sean Drohan
Stardock Support Manager

Reply #13 from Stardock Forums Top

I have already done so.  

So basically, it doesn't work.  And the solution is for me to manually check for updates for each product.

So much for efficiency, right?

Reply #14 from Stardock Forums Top

And no, this is not a work computer.  This is my home PC.

Reply #15 from Stardock Forums Top

Quoting worker17, reply 14

And no, this is not a work computer.  This is my home PC.
End of worker17's quote

Well, did you happen to mess with FIPS at all (turn it on)? It seems to be the source of the errors we are seeing.

https://www.eonesolutions.com/help-article/this-implementation-is-not-part-of-the-windows-platform-fips-validated-cryptographic-algorithms/

Sean Drohan
Stardock Support Manager

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Reply #16 from JoeUser Forums Top

Quoting worker17, reply 13

So basically, it doesn't work.  And the solution is for me to manually check for updates for each product.
End of worker17's quote

Well, Yes and No.  For reasons unclear, Object Desktop Manager itself has been problematic on some customers' computers for years now (lots of posts about it here).  Sounds like your particular rig is one of them; same for me in the past.  It works flawlessly on many, if not most, though.

It's really just a 'portal' to the individual apps and provided as a convenient way to 'manage' them (when it works).  It's not needed to install, use or update any of the individual Object Desktop applications.  I've always found it simpler to just use the My Downloads page at store.stardock.com to download all the individual apps, which I would recommend you do for archiving purposes in any event.  Each application's configuration dialog has a setting to enable update alerts so manual checking for updates is generally not needed.

Reply #17 from Stardock Forums Top

Thanks for the information.  FIPS was turned off already

Reply #18 from Stardock Forums Top

I understand.  I have a Delphi package handler from TMS software that manages my subscription with them, about 12 different packages.  I use it to keep up to date with their releases. It also uses encryption (AES) and has no problem on my setup.  Thanks for the feedback.

Reply #19 from Stardock Forums Top

There are 2 different places where FIPS is set.  One, from the referenced article at the beginning of the link, was set off.  The other, further down in the article under "Administration Policy" was set on.  After turning it off, without a reboot, has made the portal work.

Thank you!

Reply #20 from Stardock Forums Top

Quoting worker17, reply 19

There are 2 different places where FIPS is set.  One, from the referenced article at the beginning of the link, was set off.  The other, further down in the article under "Administration Policy" was set on.  After turning it off, without a reboot, has made the portal work.

Thank you!
End of worker17's quote

Excellent.  Thanks for the update.

Sean Drohan
Stardock Support Manager