Two Instances of Fences in Control Panel, Programs and Features

from Stardock Forums

I just installed Fences 3 from Steam on Windows 10. There seem to be two instances of Fences installed on my computer now.

From the Windows 10 Control Panel's Uninstall or change a program listing:

Instance #1
Name: Fences
Publisher: Stardock
Installed On: 3.1.2021
Size:
Version:
Help link: https://help.steampowered.com/
Support link: https:/www.stardock.com/products/fences/

Instance #2
Name: Stardock Fences 3
Publisher: Stardock Software, Inc.
Installed On: 3.1.2021
Size:
Version: 3.09
Help link: http://www.stardock.com
Support link: http://www.stardock.com

I have not had anything like this happen before. Is this expected behavior?

I did uninstall Fences 2 fully before installing Fences 3 - including clearing the local Fences 2 license and rebooting before installing Fences 3. Fences 2 was not a Steam installation but bought here instead.

When I search for the Fences program on my computer search bar, only one instance comes up. Fences 3 seems to behave otherwise normally so far.

Windows 10 Home 64-bit, version 20H2, build 19042.685, Windows Feature Experience Pack 120.2212.551.0

fences
14,688 views 16 replies
Reply #2 from Stardock Forums Top

The file seems to be impossible to download. I tried three different browsers. Some security issues with it, it seems. When I click resume/continue downloading despite the security warning, it gives a "network error". Not sure if my router blocks it. Is there an alternative way to download the purge file?

Elemental: Reforged
Reply #3 from Stardock Forums Top

I was finally able to dowload the bat file on another computer at another location, ran it and reinstalled Fences on Steam. Again, two instances of fences in the Windows installed programs listing.

basj's reply implied that is not expected behavior. Can I have confirmation on that?

Reply #4 from Stardock Forums Top

Hello,

Please post Screenshot of that two instances of Fences, so we understand the issue better.

Here is mine

Thank you,

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

When you done the purge, before the reinstall, is there any Fences still listed in there?

Thank you,

Basj,
Stardock Community Assistant

Reply #7 from Stardock Forums Top

No, there were no Fences at all. The two Fences came back when I did the reinstallation from Steam.

Reply #8 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #9 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

For some reason, Fences is the only one that shows twice where other Steam apps of ours (Groupy, Cutains, etc) do not.

I have placed an internal ticket to have it looked at.

Internal ref: ODNT-1421

Thanks for the feedback.

Sean Drohan
Stardock Support Manager

Reply #10 from Stardock Forums Top

Thank you for the reply. If it's not too much trouble, I'd appreciate if you could chime in here when there are new developments.

Reply #11 from Stardock Forums Top

I'm also experiencing a similar issue: Infrequently (though enough to be troublesome), my Windows 10 system will slow to a crawl. Sometimes this is due to anti-virus checking software, but when the Task Manager is opened, I find 2 Processes for 'Fences Settings' in the list, tying up 100% of the CPU.

Is this expected behavior?

I'm using Fences 3.0.9.11

 

Thanks, David

Reply #12 from Stardock Forums Top

Quoting dawatson_1, reply 11

I'm also experiencing a similar issue: Infrequently (though enough to be troublesome), my Windows 10 system will slow to a crawl. Sometimes this is due to anti-virus checking software, but when the Task Manager is opened, I find 2 Processes for 'Fences Settings' in the list, tying up 100% of the CPU.
Is this expected behavior?
I'm using Fences 3.0.9.11
Thanks, David
End of dawatson_1's quote

Hello,
Sorry to hear you are having issues. Have you tried the purge and reinstall steps as mentioned in REply#1?

Thanks
Basj,
Stardock Community Assistant.

Reply #13 from Stardock Forums Top

If you are having a different issue, please create a new thread.

Sean Drohan
Stardock Support Manager

Reply #14 from Stardock Forums Top

I ran the purge bat and re-installed. We'll see if that corrects the issue. thanks

Reply #15 from Stardock Forums Top

I completed the purge.bat and reinstalled on July 12. Today (July 19), my Windows 10 system slowed to a crawl. In the Task Manager, you see two instances of 'Fences Settings' tying up 100% of the CPU. I have to manually End these Tasks.

Any other suggestions?

 

Reply #16 from Stardock Forums Top

Quoting dawatson_1, reply 15

I completed the purge.bat and reinstalled on July 12. Today (July 19), my Windows 10 system slowed to a crawl. In the Task Manager, you see two instances of 'Fences Settings' tying up 100% of the CPU. I have to manually End these Tasks.

Any other suggestions?
End of dawatson_1's quote

The best thing to do now as suggested by Support above, please start a new thread with all details in there and we will help you from there.

Thank you,

Basj,
Stardock Community Assistant