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eipeldau
eipeldau
Join Date 07/2013
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Desktop freezes upon start

December 29, 2020 6:58:05 AM from Stardock ForumsStardock Forums

Hello,

I have Start8 v1.56 running on Windows 8.1 x64 and it presents an apparently random problem:

When I start the computer, the whole desktop freezes even before the icons start to show. After some trial and error, I found out that I can bypass this crash by double clicking on the desktop area. However, a number of auto launching apps no longer launch automatically when this happens. But then I have access again to the desktop and I restart the computer.
Usually, after about 10 restart attempts, it finally starts normally without crashing.

Thank you,

start8
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eipeldau
basj
Join Date 03/2001
+1552 sdemployee
Reply #1 December 29, 2020 7:07:55 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. But, how do you figure if Start8 is causing the issue?

Thanks
Basj,
Stardock Community Assistant.

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eipeldau
eipeldau
Join Date 07/2013
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Reply #2 December 29, 2020 8:08:26 AM
from Stardock ForumsStardock Forums

Thank you for your reply!

My IT consultant told me so. I can't really say how he figured it out, but if it's important I can ask him.

One thing I tried to do was uninstall and reinstall Start8, but it didn't solve the problem.
When it was uninstalled, the problem didn't show. However, that's not a definite symptom, since there are occasions when the problem doesn't show anyway.

Thank you again,

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eipeldau
basj
Join Date 03/2001
+1552 sdemployee
Reply #3 December 29, 2020 8:18:29 AM
from Stardock ForumsStardock Forums

Try this, do the purge and reinstall Start8, this apply for both Start8 or Start10.

https://forums.stardock.com/486022/start10-support-faq#reinstalling . Just make sure to reboot after the purge, re-download your Start8, reinstall that, and reboot again. Retest and report back.

Thank you,

Basj,
Stardock Community Assistant

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eipeldau
eipeldau
Join Date 07/2013
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Reply #4 December 31, 2020 6:58:30 AM
from Stardock ForumsStardock Forums

It apparently worked!

At first attempt, the problem came back after I reinstalled Start8. The DOS-like window created by the .bat file was showing many errors.
So I tried to run it twice and now it's apparently working.
I restarted it 3 three times and they were all successful. If the problem re-appears, I'll let you know.

Thank you very much for your help and have a happy New Year!

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eipeldau
basj
Join Date 03/2001
+1552 sdemployee
Reply #5 December 31, 2020 7:00:49 AM
from Stardock ForumsStardock Forums

Great, Happy New Year for you too..

Thank you,

Basj,
Stardock Community Assistant

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