message keeps popping up on second computer

from Stardock Forums

Every 3-5 mins or so a message will pop up on my secondary computer.

 

"a user on computer would like to remote control your computer.  If this is expected you should give them the code below"

 

There's no other computers on my network and i'm the only one running multiplicity.  I have the security option checked for only allow computers on your subnet and this message keeps coming up constantly.  I can't find away to turn it off and it goes away on it's own after 10 seconds or so.  It wont do this for a few days and then it starts up again.

 

Any idea how to get rid of this pop up?

multiplicity
12,672 views 13 replies
Reply #1 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

I am receiving the message as well. In addition, I have unchecked "Allow this computer to send the screen contents to another computer (KVM mode)" on the non-host system - this did not prevent the pop-up;

 

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Reply #3 from Stardock Forums Top

That message should only appear if another computer has connected to the computer requesting a KVM connection and does not have suitable login details.

Do you have the Multiplicity sidebar running?

If you click KVM control settings you should be able to disable the setting to allow one time pass codes.  This will stop any messages if they are coming from the network side of things.

That said the message can also only show IF KVM connections are allowed as without that enabled no incoming connections will succeed.  The only other way to show it would be due to something local to the computer causing a prompt.

The prompt should indicate what is trying to connect to it "A user on computer %xxxxx% would like to remote control your computer.".  It sounds like that bit is blank?

For now if you pick the unload option on the secondary, go to the Multiplicity folder and rename MultiSrv and multisrv64.exe to something else it will stop it showing any messages.

We continue to investigate this however.

Reply #4 from Stardock Forums Top

Quoting Neil, reply 3


The prompt should indicate what is trying to connect to it "A user on computer %xxxxx% would like to remote control your computer.".  It sounds like that bit is blank?


End of Neil's quote

 

Correct, it's blank.  I typed the message in verbatim but left out the code.  Otherwise the message appears 100% as typed.

 

Do you have the Multiplicity sidebar running?

No, don't think i've ever even seen a sidebar.

 

If you click KVM control settings...

I have no KVM settings in my multiplicity setup. The only options i have on either computer is "seamless, settings, hotkeys, audio, about" there are no other options.

Reply #5 from Stardock Forums Top

What antivirus product are you both using as there is a possibility it is triggering the message.

Reply #6 from Stardock Forums Top

the workstation is an office provided laptop running cylance protect

Reply #7 from Stardock Forums Top

Could you guys please give the latest beta a try and see if you still get the popup?

https://cdn.stardock.us/downloads/public/software/multiplicity/Multiplicity_3.54-j47-Setup.exe

Reply #8 from Stardock Forums Top

haven't had a message since switching to that beta release.  Been using it for about 3 hrs this morning so cautiously optimistic.

Reply #9 from Stardock Forums Top

Quoting swampthing1117, reply 8

haven't had a message since switching to that beta release.  Been using it for about 3 hrs this morning so cautiously optimistic.
End of swampthing1117's quote

Still nothing we hope?

Sean Drohan
Stardock Support Manager

Reply #10 from Stardock Forums Top

Haven't worked since that post and wont be back in office until after jan 4th but It hasn't popped up again since updating to the beta.

Reply #11 from Stardock Forums Top

Are you using an insider version of Windows on the secondary?

Reply #13 from Stardock Forums Top

"Are you using an insider version of Windows on the secondary?"

 

Nope.

 

Haven't had the issue at all today.  First day back to work since updating to the beta version.  no issues since installing that version.