Fences locks up for 60 seconds

Hello,

Sorry to hear you are having issues.

What version of Windows are you running ( full numbered version )

Version of Fences ?

AzDude
Stardock Community Assistant

HP ZBOOK 15 G3

Version of Fences   3.0.9.11

Windows 10 Enterprise    64 bit

Version 1803

OS build  17134.1792

Intel Core i7-8850H CPU @ 2.60GHZ

16GB DDR4

NVIDIA Quadro P2000    4 GB  GDDR5

Need few information:

1. Is there any reasons you are not updating your Windows 10 to the latest version?
2. Is this system under Corporate Environment?
3. Do you have Security system such as Forcepoint or something similar installed?

Thank you,

Basj,
Stardock Community Assistant

1.)  Yes it is a corporate laptop

2.)  Yes updates are handled by them

3.)  We us TrendMicro and we are part of a domain with group policies

Hello,

Please refer to this thread : https://forums.stardock.com/502301

Thank you,

Basj,
Stardock Community Assistant

This does not address my issue. I do not have to reinstall to correct the issue.

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Interesting, does it happen often enough that if you uninstall Fences you'll know if that did the trick pretty quick? I haven't seen it before so want to make sure it's Fences doing it.

I will uninstall then reinstall and see if it still does it

Hello,

You do this PURGE: https://forums.stardock.com/486084/fences-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot then test .

AzDude
Stardock Community Assistant

I reinstalled. I had to re-create my fences. After all that i still get locked up and then it unlocks in about 30 seconds or so. Here is what my screen looks like during the lock up.

Hello,

Sorry to hear you are having issues.

Did you do Reply # 10 Purge I laid out .

or regular uninstall ?

AzDude
Stardock Community Assistant

Yes Reply # 10  Uninstall procedure   No help 

Hello,

Just to be clear on the purge part, purge and uninstall is a different thing. Did you do the purge as the link listed? If yes, than we can move on to next step.

Please try the cleanboot to see if there is a conflicting application as mentioned here : https://forums.stardock.com/486084/fences-support-faq#cleanboot. Try that and report back.

Thank you,

Basj,
Stardock Community Assistant

Hello,

Sorry to hear you are having trouble.

If you still have this after the purge \ reinstall, and open up task manager, what process(es) do you see getting thrashed? 

Sean Drohan
Stardock Support Manager