Screen goes to black background on refresh

Black blocks appear when screen clicked

from Stardock Forums

My screen regularly goes to partial/full black

Refresh goes to full black, a restart is required to fix

Also, have had restarts where just a few fences are correctly built, most would be empty and the missing icons would be stacked in a single desktop space

To correct, all the stack icons had to be dragged back to their respective fences

These issues are making the product unusable, please advise how to correct

Note: have checked for upgrades & looks as though using latest version: 3.0.9.11

 

7,338 views 7 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need to know more information on your system.

  1. Windows full version numbers. Please use Winver.exe for full version numbers.
  2. Name of Antivirus and Security software installed.
  3. Is the system also have issue if you press Win+D?
  4. Does you wallpaper comeback if you restart Explorer.exe? Use taskmanager to restart it.

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

1. Windows 10

2. Windows security

 

3. I have 3 displays, all Fences are main display only

When I Win+D either no change or the other 2 displays go to black background, the main display doesn't change.

Cannot see why the result changes

4. Windows explorer restart:

the 3 displays go to black then [within 5 seconds] the wallpaper [plain colour] returns to all screens

Thanks & regards

 

 

 

SoundPackager - Customize the Windows sound scheme
Reply #4 from Stardock Forums Top

Hi

seem to have resolved the problem by not using Opacity

I've set all my fences to 100% and it seems to have cleared ethe problem

Will retest with a cleanboot as well

thanks for your contribution, much appreciated

Reply #5 from Stardock Forums Top

Hello,

Just curious, are using Wallpaper Engine or something similar any program that manage your wallpaper. I remembered Wallpaper Engine user have similar issue and they needed to disable the "Translucent Fence backgrounds" option to resolved it.

Thank you,

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

Hi, not using anything outside:

  settings / personalize / background / solid colour / background color [ NOT custom]

Thanks

& regards

Reply #7 from Stardock Forums Top

Ok, let us know what your finding on the Cleanboot steps.

Thank you,

Basj,
Stardock Community Assistant