Compatibility Issues with new Windows 2H20 (19042) Release?

from Stardock Forums

Hello - is anyone seeing compatibility issues with START10 and the new October 2020 release of Windows 10.  On a couple of machines, START10 crashes and restarts.  Any feedback would be welcomed.

 

start10
10,806 views 9 replies
Reply #1 from WinCustomize Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #2 from WinCustomize Forums Top

Hello,

Sorry to hear you are having trouble.

On a couple of machines, START10 crashes and restarts.
End of quote

So not all of how many? What, if anything, makes them unique?

Please try a purge and reinstall on the couple:

https://forums.stardock.com/486022/start10-support-faq#reinstalling

Sean Drohan
Stardock Support Manager

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

HI- the two machines that I upgraded are showing this symptom.  I am trying to avoid uninstalling since that will be sustainable to do for all of the fleet.

Reply #4 from Stardock Forums Top

Sorry -that should have read "this will be unsustainable"...

Reply #5 from WinCustomize Forums Top

Hello,

Sorry to hear you are having issues.

Purge is different than a regular uninstall .

Try the Purge first please ..

 


AzDude
Stardock Community Assistant

Reply #6 from Stardock Forums Top

Not sure how purge is different than uninstall as a whole since I needed to uninstall the application.  Again, not a good solution when you have close to 100 machines to handle.  Doing the purge and then reinstall seems to give stability but I will wait to hear from you when you will be releasing an update.  The 2H20 version has a start menu update so not sure how it impacts the Start 10 product.  

Reply #7 from Stardock Forums Top

Quoting PMKPTG, reply 6

Not sure how purge is different than uninstall as a whole since I needed to uninstall the application.  Again, not a good solution when you have close to 100 machines to handle.  Doing the purge and then reinstall seems to give stability but I will wait to hear from you when you will be releasing an update.  The 2H20 version has a start menu update so not sure how it impacts the Start 10 product.  
End of PMKPTG's quote

The start menu update in Windows 10 2H20 has no impact on Start10.

Are you able to explain more about the application crashing and restarting?  Is there anything in the event log about explorer crashing?

We are not aware of any compatibility issues with Start10 and the newly released 2H20 version of Windows.  It is in use on insider builds all the time without reports too.

Also what version of Start10 are you using exactly?

Reply #8 from Stardock Forums Top

Quoting PMKPTG, reply 3

HI- the two machines that I upgraded are showing this symptom.  I am trying to avoid uninstalling since that will be sustainable to do for all of the fleet.
End of PMKPTG's quote

Well, it's important to know if that works or not regardless if that is a practical solution. 

Sean Drohan
Stardock Support Manager