Size change not working

from Stardock Forums

I just bought CursorFX a few minutes ago, and I'm starting to regret it, because I cannot change the cursor's size. I haven't set any custom setting on Windows, and when I move the size bar on CursorFX configuration, it does nothing.

I have Windows 10 Build 18363.1016, Ryzen 1400, 16GB RAM, GeForce GTX 960 4GB. If you need any more information let me know.

Edit: I forgot to mention, I wanna change its size because it looks pretty small, in fact smaller than the default size.

Update: I'm done, where can I ask for a refund?

Windows 10 Build

cursorfx
6,433 views 4 replies
Reply #1 from WinCustomize Forums Top

I'm using 10 Pro build 19041.450 and resizing worked ok - though I'm not sure version of windows might necessarily be the issue.

Sounds like from https://store.stardock.com/policy.aspx you might need to give tech support a try anyway

Did you try restarting your computer after installing it? Generally it also does help to have your PC and drivers etc. up to date, but again I'm not saying that would necessarily help, just helps eliminate any issues that those might be causing. 

I feel you though, sometimes it's a real bother/pain to go through troubleshooting stuff.

If the built in resizing doesn't work, there's also the option of just setting your own large images for the cursors, I just tried and could actually put any size image I liked as a cursor using the 'Create Cursor' button.

Good luck

Reply #2 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Wish you still interested to solve your issue. But if you insist on refund. You can do so by using this link : http://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Thanks
Basj,
Stardock Community Assistant.

WindowBlinds - Free yourself of the default settings, customize your desktop.
Reply #3 from Stardock Forums Top

Quoting Skarny, reply 1

I'm using 10 Pro build 19041.450 and resizing worked ok - though I'm not sure version of windows might necessarily be the issue.

Sounds like from https://store.stardock.com/policy.aspx you might need to give tech support a try anyway

Did you try restarting your computer after installing it? Generally it also does help to have your PC and drivers etc. up to date, but again I'm not saying that would necessarily help, just helps eliminate any issues that those might be causing. 

I feel you though, sometimes it's a real bother/pain to go through troubleshooting stuff.

If the built in resizing doesn't work, there's also the option of just setting your own large images for the cursors, I just tried and could actually put any size image I liked as a cursor using the 'Create Cursor' button.

Good luck
End of Skarny's quote

 

Thanks for your reply! I contacted support and I'm waiting for what they have to say. I did try many things to make it work, I tried to reboot, restore Windows, run it as administrator, update Nvidia drivers (now I'm using 452.06v), and even downgrade to an older Windows 10 build, and in the process I found a few graphical glitches (blinking cursor, randomly changing its size, and at some point it disappeared, I had no cursor until I rebooted).

For now, I think I'll be better asking for a refund.

 

Reply #4 from Stardock Forums Top

If you wish to try to solve it. First, please try the purge and reinstall steps as mentioned in guide

https://forums.stardock.com/485856/cursorfx-support-faq#reinstalling

Just make sure to re-download the latest version from your account. https://store.stardock.com/myaccount/products Reboot after the purge. Reinstall using the latest version you just download. Reboot again and retest. And report back.

Thank you,

Basj,
Stardock Community Assistant