Just purchased. Where is my product!!!

from Stardock Forums

I purchased the Object Desktop Suite

Got some number...ok 

Go to downloads...nothing there

Go to recent Order History
i get this error

https://i.imgur.com/SV5MDEy.png

Tried to use the number i was given...does not work.

Tried to sign into the Object Desktop app with my username and password...does not work.

Tried to retrieve the number for my purchase from the activation lookup utility.  Used my account email and my paypal email.

I get account lookup failure

Tried to change my email address. I get no email in the mail to confirm.

So far I have to say that this process as been entirely disappointing.

As someone who develops websites i have to say this has been a terribly disappointing experience so far.  Your site should just WORK NO ERRORS NO PROBLEMS INSTANTLY WORKING!!!

Very angry right now and about to call PayPal for a dispute.

2,254 views 2 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please use this guide to get to your product and keys : https://forums.stardock.com/484254/getting-your-products-and-keys

If you still have issue in getting it please raise a support ticket using this link : http://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Make sure to include all your details in there and Support will get back to you from there. Its on weekend so support might be slow. You patience is highly appreciated.

Do let us know if you still need our assistance.

Thank you,

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

So...? If I may make a suggestion. If you're going to make a post like this rather than just contacting their support please reply with the result. Thank you! It helps us (newer members) learn how the company works.

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