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adavidov972
adavidov972
Join Date 08/2020
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fences

folder portal

August 10, 2020 1:21:00 PM from Stardock ForumsStardock Forums

Hi,

 

I'm new at fences, and when I installed the fences software, I'v setup the folder portal.

 

However, when I setup new folder portal, I can't see any file in the fence, I just see the empty older portal with its headline.

 

Do you know what's the problem ? Is it setting issue ?

 

Avi

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adavidov972
basj
Join Date 03/2001
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Reply #1 August 10, 2020 8:14:59 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know few things

1) Is this portal fences is linking to directories on a network drive or offline/cloud drive.

2) Fences version you have installed.

Thanks
Basj,
Stardock Community Assistant.

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adavidov972
adavidov972
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Reply #2 August 11, 2020 1:03:22 AM
from Stardock ForumsStardock Forums

Hi,

 

Thank you for your answer.

 

I installed the latest version 3 days ago (ver. 3.9.0.11).

 

I tried to check with my downloads folder and with a dropbox folder, and even with new folder which I created just for this on my desktop.

 

The wired thing is that I tried it on 3 different PC's, one at my home, one at my office an on my Surface 7 pro. It doesn't work on any of them.

 

Just to let you know, I'm in my 30 days trial version.

 

Hope you can solve this matter for my, because this is the main purpose which got me to install Fences in the first place.

 

TNX

 

Avi

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adavidov972
basj
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Reply #3 August 11, 2020 1:29:51 AM
from Stardock ForumsStardock Forums

Just to be sure, was the steps to create portal Fences as shown in this video : minute :1:25

Please verify.

Thank you,

Basj,
Stardock Community Assistant

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adavidov972
adavidov972
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Reply #4 August 11, 2020 3:10:16 AM
from Stardock ForumsStardock Forums

Of course I did it as ypu show in the video.

 

There is no any pther way.

 

Do you have any idea what is the problem ?

 

Avi

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adavidov972
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Reply #5 August 12, 2020 3:31:09 AM
from Stardock ForumsStardock Forums

I'll appriciate your answer.

 

TNX Avi

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adavidov972
basj
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Reply #6 August 12, 2020 4:58:29 AM
from Stardock ForumsStardock Forums

Hello,
Please do the purge and reinstall steps as mentioned here: https://forums.stardock.com/486084/fences-support-faq#reinstalling Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.


Basj,
Stardock Community Assistant.

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adavidov972
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Reply #7 August 25, 2020 1:06:43 AM
from Stardock ForumsStardock Forums

Hi,

 

I did all the above, but nothing changed. Still can't see any file in the Fence Folder Portal.

 

can you connect to my PC and check what is the problem ?

 

the main problem is this issue is in all my 3 PC'S.

 

Avi

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adavidov972
basj
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Reply #8 August 25, 2020 1:12:36 AM
from Stardock ForumsStardock Forums

Hello,

Please post a video of your issue and link it here so we can understand your issue better.

Thank you,

Basj,
Stardock Community Assistant

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adavidov972
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Reply #9 August 26, 2020 12:57:43 AM
from Stardock ForumsStardock Forums

Hi,

 

Attached hereby 2 videos which represent the problem.

 

https://youtu.be/7AS_PPoJdVo

 

https://youtu.be/MDuNjao3yd0

 

Avi

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basj
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Reply #10 August 26, 2020 1:27:07 AM
from Stardock ForumsStardock Forums

Hello,
Thank you for your videos, I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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sdRohan
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Reply #11 August 26, 2020 11:31:43 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

If you, temporarily, set your PC language to English, does it then work?

Sean Drohan
Stardock Support Manager

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adavidov972
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Reply #12 August 29, 2020 5:38:47 AM
from Stardock ForumsStardock Forums

Hi,

 

OK. It warks when I change to ENGLISH.

 

Now what ?

 

I want my system to wark on my language.

 

Avi

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sdRohan
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Reply #13 August 31, 2020 1:30:58 PM
from Stardock ForumsStardock Forums

Quoting adavidov972,
reply 12

Hi, 

OK. It warks when I change to ENGLISH. 

Now what ? 

I want my system to wark on my language.

Avi

Just to be clear.  If you create them in English, keep them there, switch back to your primary language, do the Folder portals still show the files in them?

Sean Drohan
Stardock Support Manager

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adavidov972
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Reply #14 September 3, 2020 2:03:39 AM
from Stardock ForumsStardock Forums

No.

When I switch back to Hebrew, the Folder Portal doesn't show anything. Back to the "problem" mode.

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Reply #15 September 3, 2020 12:08:53 PM
from Stardock ForumsStardock Forums

Quoting adavidov972,
reply 14

No.

When I switch back to Hebrew, the Folder Portal doesn't show anything. Back to the "problem" mode.

I have been able to reproduce the issue and reported it internally.

Internal ref: ODNT-1026

Thank you for the report.

Sean Drohan
Stardock Support Manager

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adavidov972
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Reply #16 September 5, 2020 9:48:31 AM
from Stardock ForumsStardock Forums

Ok but what now?

 

will I be able to use fences?

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basj
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Reply #17 September 5, 2020 10:14:47 AM
from Stardock ForumsStardock Forums

Hello again,

Since now it is a known bug and seem it will be work on and should be solved when Fences get it next update. For now, as a temporary solution is to run your system in English or any other language that works.

Thank you,

Basj,
Stardock Community Assistant

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Reply #18 September 7, 2020 1:33:40 AM
from Stardock ForumsStardock Forums

OK.

TNX.

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