Sean, you asked me to bring my problem from Steam to this forum. Here's my post from Steam (edited for clarity):
I won't be purchasing anything from Stardock again...
After purchasing this via the Humble Bundle, I found that all the Steam client downloaded was the trial version, and it only allowed me 30 days of use before deactivating. When I sought help from Humble, they passed the buck (and why shouldn't they, it's not their software) and referred me to Stardock. Searching for help with Stardock was an exercise in futility...
Well, I've had enough. It's no longer going to be _my_ responsibility to figure out why software doesn't work. When a company makes it difficult to get in touch with someone who can help and makes me, the customer, feel as though I am wasting their time asking for support for the product I purchased, then I'm done with them.
They can stare at my negative review or reach out to me with an effort to resolve the issue.
Time to turn this customer/business relationship back around the way it belongs.
You say "I would like to help but I still don't know what the problem is.". Now that I've cleaned this up a bit, does that help? I guess the elevator pitch would be "I purchased Start10 but it's treating me like I'm using the trial version and has deactivated."