I have been having problems with Outlook 365 and it has been driving me crazy for several weeks, finally today I may have some information that may help.
My problem has mainly been in Outlook 365. Mostly whenever I hover over the attachment it crashes Outlook. I spent weeks trying everything until today never suspected CursorFX. So without going thru all the things I have tried this is how I figured it's CursorFX, even after turning all add-on off (in Outlook), running Outlook in safe mode and nothing worked, I started to suspect that it only crashes when the mouse pointer is over the attachment file name even before I tried to click on it. At first I thought it was just PDF attachment but then soon discovered it was any file type and the common thing is hovering over the attachment name. I was about to uninstall CursorFX but decided to try something, I changed from the Cursor theme I was using to Windows default cursor theme went back into Outlook and hovered over the attachment and to my surprise it didn't crash I was able to open the attachment. Went back to CursorFX and selected a completely different theme it crashed again, went back to Windows default theme works. My guess maybe there is a conflict between CursorFX and Outlook. So for now I am using the Windows default cursor theme but really like CursorFX and hope you can find a solution soon. BTW, I still have CursorFX installed but using Windows default pointer theme.
BTW, I had the free version for some time before you added it to the Object Desktop then deleted it and installed the beta 4.0 then the latest one 4.03 from Object Desktop. I haven't done any purging you suggested else or uninstalled 4.03 or downloaded it from my account yet, if you think that would help I will try it for now I will wait till the next update. I also think my Words crashed too but not sure now since I use Outlook more than Words.
My current configuration -
- Windows 10 Version 1909 (OS Build 18363.752)
- CursorFx 4.03
- 32GB RAM
- 512GB SSD
- nVidia GeForce GTX 770 with 4GB
If you need any additional info please let me know.