Black Screen KVM

Another black screen problem

from Stardock Forums

I've been looking at the forum trying to find a HowToFix my problem with the black screen, but the ways they used does not work.

Multiplicity shows exactly this screen when I succes to connect to my remote laptop: https://prnt.sc/rzsy1b

 

I have tried to disable the firewall, the antivirus, and also I have tested all the security options on the remote Multiplicity, and also at the primary computer.

 

Laptop model: Dell Latitude 6430

OS: Windows 10 Pro (updated from Windows 7 Pro original)

Graphics #1: Intel HD 4000

Graphics #2: nVidia NVS 5200

All the drivers are updated

 

Another remote software tested & working: Ra#m##, Te##Vi####, A#yD### (hidden by #, I don't wqant to build ads here).

multiplicity
13,536 views 20 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please refer to this thread https://forums.stardock.com/489366 with similar issue.

Try it and let us if you still need our assistance.

Thanks

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Thank you basj, yes, this is one of the posts that I was reading, I have the same problem the RedneckDude that he has, and he was not answered.

One extra point is that when I opent he KVM on the primary computer and I press the Start Meny key (on my primary keyboard), the Secondary/slave computer opens the start menu.

I have everything updated, OS & Drivers, the other remote controls are not installed at the moment.

I have tried also, connecting the TV to the secondary laptop, but Multiplicity says that there's no more monitors.

I have disabled the Aero, but I can enable it, and also I play games like Borderlands 2, Fallout 4, Age of empires II Definitive Edition...

More tests that I have done are the switch off the wireless and connecting via Ethernet wire.

Looks like it finds no screens...

WindowBlinds - Free yourself of the default settings, customize your desktop.
Reply #3 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Thank you basj, the truth is that I wish to upgrade the software to the KVM Pro because it's something that I need for my work, so I will keep an eye to this post.

Reply #5 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

No doubt this is because of the Secondary having 2 graphics adaptors.

You are going to need direct access to the Secondary - the one with the issue.

-'Unload' Multiplicity on it:
  

-Stop the Multiplicity service:


-Replace MultiPLV64.EXE here:
\Program Files (x86)\Stardock\Multiplicity

with this one:
https://www.dropbox.com/s/uzd89tzw8k0us9z/MultiPLV64%20(6).zip?dl=0&file_subpath=%2FMultiPLV64.EXE

-Reboot and try again.

Sean Drohan
Stardock Support Manager

Reply #6 from Stardock Forums Top

Reboot primary and secondary, or just secondary?

Reply #7 from Stardock Forums Top

Quoting PuterDudeJim, reply 6

Reboot primary and secondary, or just secondary?
End of PuterDudeJim's quote

The Secondary - the one the work is being done on...

Sean Drohan
Stardock Support Manager

Reply #8 from Stardock Forums Top

Ok, Sean, I did that and I have the same results. Black screen.  I can see the actual screen on the sidebar, but when I connect, black.

 

TeamViewer works fine, but I'd prefer Multiplicity.

Reply #9 from WinCustomize Forums Top

Hey Sean, it was me, I undid the forced graphics use, but the first time following your directions, I goofed and killed Multiplicity in task manager, rather than is services.msc.

 

All is well now, no black screen.

Reply #10 from Stardock Forums Top

Quoting RedneckDude, reply 9

All is well now, no black screen.
End of RedneckDude's quote

Ok, so replacing that MP file, having the PC use both graphics cards, has fixed your issue, yes?

Sean Drohan
Stardock Support Manager

Reply #11 from WinCustomize Forums Top

Yes, it has!

Reply #12 from Stardock Forums Top

Quoting RedneckDude, reply 11

Yes, it has!
End of RedneckDude's quote

Kewl...

Thank you for your time and effort.

Sean Drohan
Stardock Support Manager

Reply #13 from WinCustomize Forums Top

Quoting sdRohan, reply 12

Thank you for your time and effort.
End of sdRohan's quote
And you for yours!  

Reply #14 from Stardock Forums Top

I have killed the service and overwritten the file, then I restarted the computer but I continue with the black screen.

There's any option to get a repport for you?

Reply #15 from Stardock Forums Top

Quoting BuriedRabbit, reply 14

I have killed the service and overwritten the file, then I restarted the computer but I continue with the black screen.
End of BuriedRabbit's quote

At the time of testing, before you make a KVM connection with MP, is the lid open on the laptop?  If not, test with it open prior to connecting...

Sean Drohan
Stardock Support Manager

Reply #16 from Stardock Forums Top

Quoting sdRohan, reply 15


Quoting BuriedRabbit,
reply 14

I have killed the service and overwritten the file, then I restarted the computer but I continue with the black screen.



At the time of testing, before you make a KVM connection with MP, is the lid open on the laptop?  If not, test with it open prior to connecting...

Sean Drohan
Stardock Support Manager

End of sdRohan's quote

Yes, the lid is open, also tested with and without TV.

The laptop is connected to AC charger, and the energy configuration is Max Performance.

Reply #17 from Stardock Forums Top

Quoting BuriedRabbit, reply 16

Yes, the lid is open, also tested with and without TV.

The laptop is connected to AC charger, and the energy configuration is Max Performance.
End of BuriedRabbit's quote

And the file replacement was done on the Secondary PC, not the Primary, yes?

Sean Drohan
Stardock Support Manager

Reply #18 from Stardock Forums Top

Quoting sdRohan, reply 17

And the file replacement was done on the Secondary PC, not the Primary, yes?


Sean Drohan
Stardock Support Manager

End of sdRohan's quote

Yes, the file replacement is on the secondary PC, the one that I wish to control remotelly.

Reply #19 from Stardock Forums Top

You mention disabling Aero, what do you mean by that exactly?

Reply #20 from Stardock Forums Top

The Aero Peek, but I have tested with and without this function, and also with all the performance disabled and enabled.

All what I can think right now is that it could be caused by the use of 2 diferent users on windows?

I have 2 administrators:

-BuriedRabbit

-Sonny

I have installed the software on BuriedRabbit, and I try to connect when BuriedRabbit is logged-in, and active.