Icons are missing when photos are saved to desktop

from Stardock Forums

Greetings from Pittsburgh.

I have been a longtime user of Stardock products.
I've been using Fences 2.0 since 2012.
I originally purchased Stardock Fences 3.0 in March 2019, just to upgrade.
At that time I found Fences 3.0 to be incredibly unstable, causing Explorer crashes and screen redraws constantly.
I asked for and received a refund.

Having just recently built a new PC, I decided to try again, thinking perhaps that the old machine may have video memory issues.
So I purchased Fences 3.0 again yesterday, 02/21/2020.

Now I find that this app is causing problems on my new machine too.
For reference, I'm running Windows 10 64-bit with dual monitors.
This morning I went to save a photo from a webpage to my Desktop.
The file saved OK, but I noticed that the icon didn't appear on my Desktop.
Hitting 'Refresh' caused a long lag, but I still didn't see the icon.

I tried this several more times, and each time the icons did not appear.

Eventually, I went into "Configure Fences" and unselected "Enable Fences".
Once Fences was disabled, saving photos to my desktop functioned normally.
So, clearly Fences 3.0 is to blame.

I find this 'anomaly' to be unacceptable.
I'm open to suggestions, but a quick Google search tells me that this is a common problem with this 3.0 release, and it has been for quite some time.
So unless you can point me to a 'fix' for it, I am hereby requesting a refund - again.

fences
7,626 views 7 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Not really sure of the issue here. But there are two possible scenarios that I can think of.

1) You've setup rules on a all new icons to be send to a dedicated fences or all images to be send to dedicated fences.

or

2) You have create a new desktop and those icons was send there. You can try to disable it and see if it return to your main screen.

Try it and report back.

Thanks

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I went ahead and did a complete uninstall-reinstall, with restarts in between.
(The last time I had just installed 3.0 over top of an existing 2.0 installation.)

Anyway, I tried the above recommendation after the new reinstall.
Under "Sorting and Organizing" and "By Default" there are only two options;
New icons can be added to an existing fence or to "the general desktop" as shown above.

When I select an existing fence, the new icons do appear there, but that isn't an option I want.
When I select "the general desktop", new icons appear, but in the wrong place.

I have a dual monitor setup, and new icons now appear evenly split between the two, ie; half of the icon appears on the far right edge of monitor #1, and the other half appears on the far left edge of monitor #2.
This is also unacceptable, and frankly, it's one of the strangest things I've ever seen.

___________________________________________________________
|                                           ||                                           |

|                                           ||                                           |

|                                           ||                                           |

|                                          O < new icon appears here  |                                        |

|                                           ||                                           |

|                                           ||                                           |
___________________________________________________________
^ monitor #1                        ^ monitor #2


I believe a refund is in order...

DeskScapes - Bring your desktop background to life.
Reply #3 from WinCustomize Forums Top

Hello,

Sorry to hear you are having issues.

For a Refund you have to submit a ticket https://esupport.stardock.com/index.php?/Tickets/Submit

no need to log into it .

It is the weekend support desk is off but if you can wait till Monday we can check with them

about your issue .

Report back here , please on Monday if you want to do that .

 


AzDude
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Hello,

If you still interested in resolving the issues, you should look at these guides : https://forums.stardock.com/486084/fences-support-faq#shortcutswrongmonitor and this https://forums.stardock.com/486084/fences-support-faq#multimonitor

Thank you,

Basj
Stardock Community Assistant.

Reply #5 from Stardock Forums Top

No good... nothing works.
I'm still requesting a refund.
I filled out a refund request ticket as per above, but no response...

Reply #6 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #7 from Stardock Forums Top

Quoting John, reply 5

No good... nothing works.
I'm still requesting a refund.
I filled out a refund request ticket as per above, but no response...
End of John's quote

What is the ticket number?

Sean Drohan
Stardock Support Manager