Reply #1 from WinCustomize Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

ObjectDock - Access shortcuts and frequently used applications from an animated dock.
Reply #3 from Stardock Forums Top

My client informs me he manually placed the items back into place. Any restore point would fail to properly display on the desktop.

Reply #5 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need to know more, from both of you.

1) Windows version. Please use Winver.exe for full version numbers.

2) Fences version.

3) Monitors setups on both monitors. Resolution on each monitors, scaling on each monitors (100%,125%,150% etc), connection type on each monitors (VGA,HDMI,DP,DVI,USB etc).

Thanks

Basj,
Stardock Community Assistant.

Reply #6 from WinCustomize Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting rallydriven, reply 3

My client
End of rallydriven's quote

If at all possible, this would be best resolved if your client could participate in the thread directly.

Has this ever worked or no, icons have never properly displayed on the 2nd monitor?

If it has worked, what has changed (new monitor, new connection type, multi-monitor software installed (Ultramon, Display Fusion, Nvidia Surround))?

How is the 2nd monitor connected - is it part of a docking station - connected to a laptop or no, directly connected via - HDMI, Displayport, other - to a desktop?

When this happens, does a restart of Windows Explorer resolve the issue:

Does a purge, reinstall, restore snapshot work to resolve it:

https://forums.stardock.com/486084/fences-support-faq#reinstalling

Sean Drohan
Stardock Support Manager

 

Reply #7 from Stardock Forums Top

Hello,

    I have more information on my dual monitor question about the Fences with Fences version 3.0.9.11 and Windows 10 - 1809.

When I set up the fences on the 2nd monitor,  they will stay on the 2nd monitor until I power off both monitors at the end of the day and when powered back up ,  all the fences migrate over to Monitor #1 .     Let me know if there is a setting change I should make with my display. 

              Thanks for your help.     Bryan H

Reply #8 from Stardock Forums Top

Quoting bhenson9, reply 7

all the fences migrate over to Monitor #1 . 
End of bhenson9's quote

Ok, but when both monitor are again on, does a snapshot restore work to resolve any misplacement?

It would be prudent to, when all monitors are on, and Fences / Icons are where they are wanted, manually create a snapshot of them and name it accordingly:

If when this occurs, and both monitors are on, restore the snapshot.

It might prove helpful to also reset the layout and have this setting:

Sean Drohan
Stardock Support Manager

Reply #9 from Stardock Forums Top

Thank you, all is working properly on my Dual Monitor set up.    Just needed to get into the settings of the Fences. 

Reply #10 from Stardock Forums Top

Quoting bhenson9, reply 9

Thank you, all is working properly on my Dual Monitor set up.    Just needed to get into the settings of the Fences. 
End of bhenson9's quote

Good to hear.  What it what I noted or did you do something else?

Sean Drohan
Stardock Support Manager